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SRLC Presents: It's All About "We"! How to Create Higher Levels of Internal Customer Satisfaction in Your Library - Andrew Sanderbeck
by Atkin, Evette (MDE) 23 Jun '20

23 Jun '20

Greetings! The Library of Michigan (LM) is excited to announce a new continuing education opportunity. LM's new webinar series, SRLC Presents brings to you select sessions from the cancelled 2020 Loleta Fyan Small & Rural Libraries Conference. Join us Tuesday, July 7 at 2:00 PM for "It's All About "We"! How to Create Higher Levels of Internal Customer Satisfaction in Your Library," presented by Andrew Sanderbeck. Tuesday, July 7 @ 2:00 ET SRLC Presents: It's All About "We"! How to Create Higher Levels of Internal Customer Satisfaction in Your Library - Andrew Sanderbeck<https://libraryofmichigan.z2systems.com/event.jsp?event=308&> Cost: Free Your biggest assets are your employees and volunteers. Creating and maintaining a culture of professionalism is important to internal customer satisfaction, which includes providing services to those that use your library, and treating them as you would treat those external customers. In this interactive and informative program, we will look at three key skill sets to creating higher levels of internal customer satisfaction and how you can apply this information in your organization to build a culture of "We, not just me." In this program, attendees will learn about these three key skill sets: * Job Skills (Technical, Communication and Leadership) * Good Judgement * Radical Hospitality Instructor: Andrew Sanderbeck, PeopleConnect Institute Andrew has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed. This project is made possible by grant funds from the U.S. Institute of Museum and Library Services (IMLS) administered by the State of Michigan through the Library of Michigan. Evette M. Atkin Continuing Education Consultant Library of Michigan atkine(a)michigan.gov<mailto:atkine@michigan.gov>

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RE-POSTING information about obtaining Pop-Up displays about Women's Suffrage from National Archives
by Elaine Didier 23 Jun '20

23 Jun '20

Everyone, I learned this morning that the link in the posting I shared yesterday was incorrect. Here is the correct information if you wish to obtain a display. With apologies, Elaine Didier Free Pop-Up Display from the National Archives: The National Archives, in partnership with the Women's Suffrage Centennial Commission (WSCC), is providing 2,500 free Rightfully Hers pop-up displays to cultural institutions nationwide in honor of the 100th anniversary of the 19th Amendment and women's constitutional right to vote. The displays are FREE, easy to setup, and are yours to keep. Assembled size is 68"high by 32" wide and their footprint is approximately 45" square. Participating venues will receive a display delivered to their door via UPS in late July, early August, along with digital educational and press materials via email. Just a few days left to sign up (deadline is June 27). Sign up here: *https://docs.google.com/forms/d/e/1FAIpQLSempbUqigyKEDZ0NhnxRQzpgQFN3xwUkYj9Bj9gKkRXjareVg/viewform <https://docs.google.com/forms/d/e/1FAIpQLSempbUqigyKEDZ0NhnxRQzpgQFN3xwUkYj…>* More information here: *https://museum.archives.gov/rightfully-hers#popup <https://museum.archives.gov/rightfully-hers#popup>* [image: rightfully-hers-pop-up-display.jpg] -- Elaine K. Didier, Ph.D., Director Gerald R. Ford Presidential Library and Museum E-mail: elaine.didier(a)nara.gov www.fordlibrarymuseum.gov *Library:* *Museum* 1000 Beal Avenue 303 Pearl St., NW Ann Arbor, MI 48109 Grand Rapids, MI 49504 Phone: 734-205-0566 Phone: 616-254-0398 Fax: 734-205-0571 Fax: 616-254-0386

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Fwd: Important news regarding OverDrive and RBdigital
by Jim Flury 23 Jun '20

23 Jun '20

Fyi, the news of the forthcoming discontinuance of the RBdigital platform and merger into OverDrive, from the OverDrive perspective. Jim Jim Flury Technical Services Manager The Library Network 41365 Vincenti Court Novi, MI 48375 248-536-3100, ext 133 Fax 248-536-3098 jflury(a)tln.lib.mi.us From: "OverDrive" <overdrive(a)e.overdrive.com> To: "Jim Flury" <jflury(a)tln.lib.mi.us> Sent: Tuesday, June 23, 2020 12:00:46 PM Subject: Important news regarding OverDrive and RBdigital Earlier this year, I shared with you the news of the acquisition of OverDrive by the New York-based global investment firm KKR [ https://urldefense.proofpoint.com/v2/url?u=https-3A__click.e.overdrive.com_… | ] Dear Jim, Earlier this year, I shared with you the news of the acquisition of OverDrive by the New York-based global investment firm KKR. KKR supports our leadership and mission serving public libraries, schools and readers around the world. We are excited to leverage KKR’s broad publishing, media and technology relationships to further enhance how we acquire content for your digital collection and deliver solutions to your staff and readers. We are happy to announce that the deal has closed. As part of this acquisition, we are also pleased to share some additional relevant news. Many of you know that KKR also owns RBmedia, a digital publishing business which includes Recorded Books and the RBdigital lending platform. KKR’s investment and efforts in RBmedia and OverDrive represent their deep and ongoing commitment to offering the best catalog of digital content, products and services to public libraries, schools, and academic and corporate libraries. Many libraries have told us that they would benefit from having Recorded Books and RBmedia content broadly available on the OverDrive platform and would welcome a reduction in the effort required to manage collection development and patron support on their digital platforms. With these goals in mind, OverDrive will acquire RBmedia’s digital library business, specifically the RBdigital platform in North America, the United Kingdom and Australia. This means that over the coming months, all RBdigital library customers and RBdigital app users will be migrated to the OverDrive platform and Libby. We expect that the OverDrive platform will be enhanced with content that was unique to the RBdigital platform, including new Recorded Books audiobook releases, and we will be exploring additional content relationships such as digital magazines from ZINIO. After the customer and patron migration is complete, the RBdigital platform will be discontinued. There will be no change to RBmedia’s market-leading publishing businesses which will continue to supply their titles to libraries and direct-to-consumer services worldwide. These brands include Recorded Books, Tantor Media, HighBridge, Kalorama Audio, ChristianAudio, Gildan Media, GraphicAudio, W.F. Howes in the United Kingdom, and Wavesound in Australia. What this means to you * If you are a customer of RBdigital, we are committed to keeping you well informed as we prepare to make this transition and as we continue to serve your patrons during this transition. Once the migration is complete, we will provide the same high quality experience and service now complemented with the new collections of titles from the RBdigital catalog. We will provide more details, including FAQs, as we get closer to the date of the initial migrations. * If your library is not a customer of RBdigital, there will be no change to your OverDrive service. Once we make updates to OverDrive Marketplace, you will be alerted to the new collections of RBmedia content available for your collection on the OverDrive platform. What’s next To librarians offering your readers the RBdigital service, you will receive details about the planned migration in the coming weeks. If you have any questions, please do not hesitate to reach out to your OverDrive Account Manager or drop me a note. I am truly excited by this development as we continue to offer your library access to the best collection of digital content, the best service, and deliver proven value for your budget. On behalf of Team OverDrive, thank you for your partnership. Steve Potash Founder and CEO Copyright © 2020 OverDrive, Inc. All rights reserved. One OverDrive Way Cleveland, OH, 44125 [ https://urldefense.proofpoint.com/v2/url?u=https-3A__click.e.overdrive.com_… | Privacy policy ]

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JOB: Library Director, Zanesville, Ohio
by John Keister 23 Jun '20

23 Jun '20

Library Director, Muskingum County Library System (Zanesville, Ohio) Enjoy the friendly spirit of middle-America in Muskingum County and Zanesville, Ohio! The Board of Trustees of the Muskingum County Library System in Zanesville, Ohio, seeks a dynamic and community-minded leader to serve as Director. The library serves more than 86,000 residents of Muskingum County through six (6) library branch locations. It enjoys the support of an engaged board and friendly staff, as well as a community that appreciates excellent library service. Located east of the state capital of Columbus, Muskingum County and Zanesville, the county seat, offer a variety of unique cultural attractions and recreational opportunities, a rich history, and small-town charm. Please visit www.johnkeister.com/mcls <https://www.johnkeister.com/mcls/> for details and to apply. We welcome and encourage inquiries. Salary $90,000/year or higher, negotiable based on experience. John Keister & Associates Executive Search for Libraries and Non-Profits www.johnkeister.com <https://www.johnkeister.com/> mcls(a)johnkeister.com <mailto:mcls@johnkeister.com> 847-955-0541

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Fwd: Significant Changes in Our Library Business & RBdigital
by Jim Flury 23 Jun '20

23 Jun '20

All, We suspected/anticipated there would be one surviving platform (OverDrive vs RBdigital), following the recent completion of the sales transaction of OverDrive to [ https://www.kkr.com/businesses/kkr-portfolio | https://www.kkr.com/businesses/kkr-portfolio ] KKR had previously acquired RBdigital parent company RBMedia in 2018. It looks as if the "one surviving platform" model is going to be the case in the future, possibly sooner rather than later. Exactly what this means for our patrons or for our current RBdigital products and pricing statewide, I have no idea. I do know it should be an interesting next several months! I will share what I learn, when I learn it. Jim Jim Flury Technical Services Manager The Library Network 41365 Vincenti Court Novi, MI 48375 248-536-3100, ext 133 Fax 248-536-3098 jflury(a)tln.lib.mi.us From: "Jim Schmidt from Recorded Books" <marketing(a)reply.rbmediaglobal.com> To: "Jim Flury" <jflury(a)tln.lib.mi.us> Sent: Tuesday, June 23, 2020 11:34:13 AM Subject: Significant Changes in Our Library Business & RBdigital An important announcement about the future of RBdigital. [ https://urldefense.proofpoint.com/v2/url?u=https-3A__h2.t.hubspotemail.net_… | View in browser ] Hello, I am writing today with news of significant changes in our library business and RBdigital. You may have heard in December that our investor, KKR, announced its plan to acquire OverDrive, the leading digital reading platform for libraries and schools. That acquisition was recently completed. KKR’s investment and efforts represent its deep and ongoing commitment to offering the best products and services to customers in the public library, K-12 school, academic library and corporate digital content sectors. Many libraries have told us that they would benefit from having Recorded Books and other RBmedia content broadly available on the OverDrive platform and would welcome a reduction in the effort required to manage collection development and patron support on their digital platforms. With these goals in mind, OverDrive will acquire the assets of our library business, including the RBdigital platform in North America, the United Kingdom and Australia. Over the coming months, all RBdigital customers will be migrated to the OverDrive platform which will be enhanced to deliver additional Recorded Books audiobooks. Moreover, OverDrive will be exploring the addition of popular RBdigital services like digital magazines from our partner ZINIO, to the OverDrive platform. After the customer and patron migration is complete, the RBdigital platform will be discontinued. There will be a transition period as we work with OverDrive to complete this migration work. We are committed to working closely with you and the OverDrive team to make this transition successful for your staff and community. Please note that there will be no change to RBmedia’s market-leading publishing businesses, which will continue to supply their titles to libraries and direct-to-consumer services worldwide. These brands include Recorded Books, Tantor Media, HighBridge, Kalorama Audio, ChristianAudio, Gildan Media, GraphicAudio, W.F. Howes in the United Kingdom, and Wavesound in Australia. What’s next Your Recorded Books account team and a member of OverDrive’s team will be in touch in the coming weeks to provide details about the transition and to begin the process with you. We will provide an official “handoff” to your OverDrive account team at some point along the way. The teams will provide you with communication templates and marketing materials to let your staff and communities know about this change. If you’re already an OverDrive customer, you are most likely aware of the strengths of its industry-leading platform, and now you can enjoy the benefit of streamlining your vendors and accessing the best RBmedia content on Libby and the OverDrive platform. If you’re not already working with OverDrive, you can learn more about the award-winning [ https://urldefense.proofpoint.com/v2/url?u=https-3A__h2.t.hubspotemail.net_… | Libby app ] , one of PCMag ’s Best Free Software of 2019, the send-to-Kindle feature, as well as their industry-leading catalog and service on their [ https://urldefense.proofpoint.com/v2/url?u=https-3A__h2.t.hubspotemail.net_… | website ] . We understand that this is a challenging time for libraries, which has resulted in unprecedented demand for digital services. I want to reiterate that we are committed to working closely with you and the OverDrive team to make this transition successful for you with as little disruption as possible. Please reach out to your account team or me if you have any questions. Jim Schmidt Senior VP, Sales Recorded Books/RBdigital Recorded Books, 8400 Corporate Drive, Hyattsville, MD 20785, USA [ https://urldefense.proofpoint.com/v2/url?u=https-3A__hs-2D3812525.s.hubspot… | Unsubscribe ] [ https://urldefense.proofpoint.com/v2/url?u=https-3A__hs-2D3812525.s.hubspot… | Manage preferences ]

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Granite Hotspots
by Hartford Public Library 23 Jun '20

23 Jun '20

Dear Directors, I have the pricing from Granite for hotspots if anyone is interested. You have the option to purchase the hotspots as well. Granite can also save you money on your telephone charges. Let me know and I will forward the hotspot information. Regards,Stephanie DanielsDirectorHartford Public Library

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Free! "Rightfully Hers" Pop-Up Displays
by Elaine Didier 23 Jun '20

23 Jun '20

Everyone, the National Archives is offering free displays in honor of the centennial of Women's Suffrage! Order this week for your library! ________________________________ Free Pop-Up Display from the National Archives: The National Archives, in partnership with the Women's Suffrage Centennial Commission (WSCC), is providing 2,500 free Rightfully Hers pop-up displays to cultural institutions nationwide in honor of the 100th anniversary of the 19th Amendment and women's constitutional right to vote. The displays are FREE, easy to setup, and are yours to keep. Assembled size is 68"high by 32" wide and their footprint is approximately 45" square. Participating venues will receive a display delivered to their door via UPS in late July, early August, along with digital educational and press materials via email. *Just a few days left to sign up (deadline is June 27). * Sign up here: https://docs.google.com/forms/d/e/1FAIpQLSempbUqigyKEDZ0NhnxRQzpgQFN3xwUkYj… <https://icn.nara.gov/external-link.jspa?url=https%3A%2F%2Fl.facebook.com%2F…> More information here: https://museum.archives.gov/rightfully-hers#popu <https://icn.nara.gov/external-link.jspa?url=https%3A%2F%2Fl.facebook.com%2F…> p > >> https://icn.nara.gov/servlet/JiveServlet/downloadImage/38-20516-532958/righ… <https://icn.nara.gov/servlet/JiveServlet/showImage/38-20516-532958/rightful…> -- Elaine K. Didier, Ph.D., Director Gerald R. Ford Presidential Library and Museum E-mail: elaine.didier(a)nara.gov www.fordlibrarymuseum.gov *Library:* *Museum* 1000 Beal Avenue 303 Pearl St., NW Ann Arbor, MI 48109 Grand Rapids, MI 49504 Phone: 734-205-0566 Phone: 616-254-0398 Fax: 734-205-0571 Fax: 616-254-0386

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"Rightfully Hers" Pop-up displays
by Bridget Kennedy 23 Jun '20

23 Jun '20

Dear Elaine, I received information about ordering free displays in honor of the centennial of Women's Suffrage for the University of Michigan Library. I tried to click the link that was included to request the displays and it required a log-in for the National Archives site. Is there a way I can request the displays another way? We'd love to feature these displays at the UM library once we are back up and running in person. Thank you for your help. Best regards, Bridget -- Bridget Kennedy Information Resource Manager Fine Arts Library/ Hatcher Graduate Library - Serials and Microforms Unit and Gallery Exhibits work: 734.763.8994 cell: 734.945.4469 pronouns: she / her / hers bakenned(a)umich.edu

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Facilitating Effective and Interactive Zoom Meetings - new MCLS course!
by Gwen Haviland 23 Jun '20

23 Jun '20

MCLS is offering a brand new course for facilitating effective virtual meetings! Facilitating an effective virtual meeting requires just as much planning and preparation as an in-person meeting. In this workshop, you will gain a foundational knowledge of how to leverage the capabilities of Zoom in order to facilitate effective and interactive Zoom meetings and events. We will examine various Zoom settings and built-in tools and how to decide which is appropriate for the meeting type and will include information on how to create a secure meeting. We will also share how to thoughtfully design the meeting to provide a productive and engaging experience for participants. This course will delve into steps for planning and facilitating an online meeting and some advanced features of Zoom. We will not cover the basics of setting up a Zoom account or attending a meeting. To participate in this workshop fully, participants should have a basic understanding of using Zoom for meetings and be familiar with how to access account settings. This will be a highly interactive workshop, and you will gain hands-on practice in using specific Zoom features to facilitate a virtual meeting. Participants should have a microphone and plan to turn their cameras on for full participation. There are three sessions to choose from: Facilitating Effective and Interactive Zoom Meetings (am session)<https://store.mcls.org/index.php/facilitating-effective-and-interactive-zoo…> 1-day class, July 9, 9:30am - 12pm Eastern (8:30am - 11am Central) Facilitating Effective and Interactive Zoom Meetings (pm session)<https://store.mcls.org/index.php/facilitating-effective-and-interactive-zoo…> 1-day class, July 9, 1:30pm - 4:00pm Eastern (12:30pm - 3:00pm Central) Facilitating Effective and Interactive Zoom Meetings<https://store.mcls.org/index.php/facilitating-effective-and-interactive-zoo…> 1-day class, July 16, 1:30pm - 4pm Eastern (12:30pm - 3pm Central) For these and other great workshops please visit our Training Store here https://store.mcls.org To learn about our Soft Skills and Cataloging Certificate Programs click here https://www.mcls.org/training-events/certification/ ************************************* Gwen Haviland, Training Department Midwest Collaborative for Library Services (MCLS) 1407 Rensen St, Suite 1, Lansing, MI 48910 800-530-9019 ext 404 training(a)mcls.org

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New Opportunities in Adult Programming - DIGITAL INCLUSION, June 25 @ 2pm ET
by Shannon White - Library of Michigan 23 Jun '20

23 Jun '20

The New Opportunities in Adult Programming virtual meeting will return on Thursday, June 25 at 2:00 pm Eastern. Next week our topic will be digital inclusion. LM currently has CARES Act grants funding available for digital inclusion efforts. Let's learn more about what digital inclusion is and why it is important for libraries to be part of the effort to increase digital inclusion in our communities. We will be joined by Eric Frederick, Executive Director for Connected Nation Michigan. Eric will provide us a national and statewide view of where our communities stand now with access to broadband, what digital inclusion is, and how we can all engage in efforts to increase access to it across Michigan. The pandemic has really highlighted the need for more work in this area to ensure everyone has access to a vital and basic requirement for 21st century life. We hope this session will give you some ideas for your own CARES Act digital inclusion grant application that is due on July 6 at 5pm ET as well. To review the notes and find the recording link to all our New Opportunities in Adult Programming virtual meetings visit our Google folder here: https://bit.ly/lm-adult (includes chat logs) You can add your own questions and tips to this as well to share with your colleagues. We use the same link each time we meet. You can add your own questions and tips to this as well to share with your colleagues. Join us online or by telephone here: https://michigan-host.zoom.us/j/98381393043?pwd=YkJJUkdGZFV5VEVvckVJY3g3R3h… Password: 340524 Telephone: 216 706 7005 OR 8664345269 (US Toll Free) Conference code: 579192 We hope libraries continue to build on the skills and creativity that they have exhibited during the stay at home environment. Creating new opportunities for library engagement with creative services in multiple environments will be necessary now and in the future. Please let us know if you have questions. Shannon Shannon White Library of Michigan, 702 W. Kalamazoo, Lansing, MI 48909 Whites29(a)michigan.gov<mailto:Whites29@michigan.gov> 517-335-1507 | www.mi.gov/libraryofmichigan<http://www.mi.gov/libraryofmichigan> Schedule: Tue-Fri, 8-5

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