We had Jay Johnson, a local motivational speaker/consultant for our TEDx event a couple of years ago. Here's a link to his talk. https://www.youtube.com/watch?v=kARkOdRHaj8&t=454s ________________________________ From: michlib-l-bounces@mcls.org <michlib-l-bounces@mcls.org> on behalf of Shayna Connolly via Michlib-l <michlib-l@mcls.org> Sent: Tuesday, January 21, 2020 10:23 AM To: 'michlib-l@mcls.org' <michlib-l@mcls.org> Subject: [Michlib-l] Speaker for Customer Service Presentation Hi all – We’re looking for someone to talk about handling “problem patrons” or about customer service in libraries at the TLN Spring Workshop in May. If you have a speaker to recommend or you’re interested in speaking yourself, please contact me off-list at connolls@btpl.org<mailto:connolls@btpl.org>. Thank you! Shayna Shayna Connolly Adult Services Librarian Bloomfield Township Public Library 1099 Lone Pine Road Bloomfield Twp., MI 48302 248-642-5800 ext. 118 <http://www.ci.livonia.mi.us/>[cid:livoniapubliclibrarywithtext_f2beec2e-7304-4c6f-9101-674c78418ead.jpg] Donna Winter Assistant Branch Librarian Livonia Public Library (734) 466-2675 dwinter@livoniapubliclibrary.org www.livoniapubliclibrary.org<http://www.livoniapubliclibrary.org> <https://www.facebook.com/LivoniaCommunity/> <http://youtube.com/> <https://twitter.com/milivonia> This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and/or exempt from disclosure under applicable laws. If the reader of the message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and/or reply to this e-mail message. Thank you.