Hi Shayna,

I you find someone, please forward the presenter's contact information to me.

Thank you!

Oksana Urban

Library Director

Warren Public Library

One City Square, Ste. 100

Warren, MI

586-574-4564 x 5001

ourban@cityofwarren.org

From: michlib-l-bounces@mcls.org <michlib-l-bounces@mcls.org> on behalf of Shayna Connolly via Michlib-l <michlib-l@mcls.org>
Sent: Tuesday, January 21, 2020 10:23 AM
To: 'michlib-l@mcls.org' <michlib-l@mcls.org>
Subject: [Michlib-l] Speaker for Customer Service Presentation

Hi all –

We’re looking for someone to talk about handling “problem patrons” or about customer service in libraries at the TLN Spring Workshop in May. If you have a speaker to recommend or you’re interested in speaking yourself, please contact me off-list at connolls@btpl.org.

Thank you!

Shayna

Shayna Connolly

Adult Services Librarian

Bloomfield Township Public Library

1099 Lone Pine Road

Bloomfield Twp., MI 48302

248-642-5800 ext. 118