We had Jay Johnson, a local motivational speaker/consultant for our TEDx event a couple of years ago. Here's a link to his talk. 
https://www.youtube.com/watch?v=kARkOdRHaj8&t=454s
From: michlib-l-bounces@mcls.org <michlib-l-bounces@mcls.org> on behalf of Shayna Connolly via Michlib-l <michlib-l@mcls.org>
Sent: Tuesday, January 21, 2020 10:23 AM
To: 'michlib-l@mcls.org' <michlib-l@mcls.org>
Subject: [Michlib-l] Speaker for Customer Service Presentation
 

Hi all –

 

We’re looking for someone to talk about handling “problem patrons” or  about customer service in libraries at the TLN Spring Workshop in May. If you have a speaker to recommend or you’re interested in speaking yourself, please contact me off-list at connolls@btpl.org.

 

Thank you!

Shayna

 

Shayna Connolly

Adult Services Librarian

Bloomfield Township Public Library

1099 Lone Pine Road

Bloomfield Twp., MI  48302

248-642-5800 ext. 118

 

 


 

Donna Winter
Assistant Branch Librarian 
Livonia Public Library
(734) 466-2675
dwinter@livoniapubliclibrary.org
www.livoniapubliclibrary.org

                                            

This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and/or exempt from disclosure under applicable laws. If the reader of the message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and/or reply to this e-mail message. Thank you.