Nannette, we have a policy for that! Please see attached documents. Good luck with your patron! Lois Lois Lovell, Director Sparta Carnegie Township Library 80 N. Union St. Sparta, MI 49345 (ph) 616-887-9937 (fax) 616-887-0179 ---------- Original Message ----------- From: Nannette Miller <erlib.director@gmail.com> To: Michlib-l <michlib-l@mcls.org> Sent: Tue, 23 Aug 2016 17:25:24 -0400 Subject: [Michlib-l] Policy/Procedure question redux

I am sending this again because I sent it out on Saturday, when only a few poor souls like me were working. I got one response about what they do, and a couple of people commiserating with me. What is your policy or procedure if a patron calls a board member with a complaint about the director? If you have no policy or procedure for this situation, please let me know that. This same patron bullied the board into adding something to our personnel policy a few years ago that turned out to be illegal. It cost us a lot of money down the road.

As always, thank you for sharing your collective wisdom!

Nannette

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Nannette Miller | Director Elk Rapids District Library 231.264.9979 | erlib.director@gmail.com | elkrapidslibrary.org ------- End of Original Message -------