I am sending this again because I sent it out on Saturday, when only a few poor souls like me were working. I got one response about what they do, and a couple of people commiserating with me. What is your policy or procedure if a patron calls a board member with a complaint about the director? If you have no policy or procedure for this situation, please let me know that. This same patron bullied the board into adding something to our personnel policy a few years ago that turned out to be illegal. It cost us a lot of money down the road.