*EMPLOYMENT OPPORTUNITY:* *Position: Support Services Supervisor (Customer Service), Permanent Part Time* *Direct Job Responsibilities:* · Direct Supervisor for a designated number of Clerks. · Supervises the ordering and management of the Circulation supplies inventory. · Supervises the routine printing and maintenance of the Circulation public documentation supplies. · Supervises the Automatic Sorting Technology machine and software, including their configuration and maintenance, in connection with the IT Department. *General Supervisor Responsibilities:* · Assists Department Head with hiring and training of new employees. · Assists Department Head in supervising the Support Services Department staff including developing policies and procedures, conducting staff evaluations, maintaining timecards, and scheduling and maintaining appropriate staffing levels within Support Services. · Performs all duties assigned in the ILS Module accurately and efficiently; problem solves patron and catalog issues; assists staff with problem solving; assists Library patrons while employing the Library’s and City of Novi’s customer service principles. · Performs workroom duties and other tasks as assigned, including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds, returns, and other materials from delivery; material processing and maintenance; troubleshooting and maintenance operations of the AST System; and registering cash, check, and credit card transactions. · Adapts and responds to multiple priorities, interruptions and demands; communicates effectively with patrons, co-workers, and professional colleagues; resolves problem situations and collaborates across departments in a positive manner. · Retains knowledge and stays up-to-date on current Library policies and procedures. · Responsible for the overall orderliness of the Library’s collections, display areas, and department areas. Supervises the opening and closing procedures for the Support Services Department. · Performs other duties as assigned. *Job Requirements:* · High school diploma or equivalent required; Bachelor’s Degree preferred. · One year supervisory experience required. · Knowledge of alphabetical, numerical and decimal systems of arrangement. · Proficient in MS Office, Internet browsers, and other computer related technology. · Ability to take direction willingly and easily adaptable to change. · Enthusiastic, positive, friendly and approachable. · Strong attention to customer service. · Strong obligation to confidentiality. · Strong organizational skills and attention to detail. · Strong verbal, written, and interpersonal communication skills. · Physical mobility, vision, hearing, and manual dexterity essential. · Ability to operate a full size vehicle. · Maintain physical condition necessary for sitting, standing, bending, and/or walking for extended periods of time; stooping; crouching; reaching; carrying books or boxes of books; pushing book carts; seeing; keyboarding; using the telephone; lifting, pushing, pulling or carrying objects weighing up to 50 pounds; push or pull with wheeled cart up to 500 pounds; operating assigned equipment; picking up litter; spreading ice melt. · Evening, weekend, and some holiday hours are required. *Hours: *28 hours per week · Monday, 3 – 9 p.m. · Tuesday, 3 – 9 p.m. · Friday, 9:30 a.m. – 6 p.m. · Saturday, 9:30 a.m. – 6 p.m. *Salary:* $14.31 per hour *Benefits:* Time benefits (vacation, personal business, holiday, and sick) based on a part-time employee formula. *Application: * · Resume, cover letter and application required · Available at http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx · Send to: Marcia Dominick, Administrative Assistant Novi Public Library 45255 W. Ten Mile Rd. Novi, MI 48375 · E-mail: mdominick@novilibrary.org *Deadline:* Tuesday, July 24, 2018 at 5 p.m. [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: New Logo 1 inch rgb for web]*Marcia Dominick* | Administrative Assistant Novi Public Library |45255 West Ten Mile Road | Novi, MI 48375 Phone 248-869-7211|Fax 248-349-6520 |Administration Office 248-869-7204 www.novilibrary.org *Inform. Inspire. Include.*