EMPLOYMENT OPPORTUNITY:

Position: Support Services Supervisor (Customer Service), Permanent Part Time

Direct Job Responsibilities:

· Direct Supervisor for a designated number of Clerks.

· Supervises the ordering and management of the Circulation supplies inventory.

· Supervises the routine printing and maintenance of the Circulation public documentation supplies.

· Supervises the Automatic Sorting Technology machine and software, including their configuration and maintenance, in connection with the IT Department.

General Supervisor Responsibilities:

· Assists Department Head with hiring and training of new employees.

· Assists Department Head in supervising the Support Services Department staff including developing policies and procedures, conducting staff evaluations, maintaining timecards, and scheduling and maintaining appropriate staffing levels within Support Services.

· Performs all duties assigned in the ILS Module accurately and efficiently; problem solves patron and catalog issues; assists staff with problem solving; assists Library patrons while employing the Library’s and City of Novi’s customer service principles.

· Performs workroom duties and other tasks as assigned, including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds, returns, and other materials from delivery; material processing and maintenance; troubleshooting and maintenance operations of the AST System; and registering cash, check, and credit card transactions.

· Adapts and responds to multiple priorities, interruptions and demands; communicates effectively with patrons, co-workers, and professional colleagues; resolves problem situations and collaborates across departments in a positive manner.

· Retains knowledge and stays up-to-date on current Library policies and procedures.

· Responsible for the overall orderliness of the Library’s collections, display areas, and department areas.  Supervises the opening and closing procedures for the Support Services Department.

· Performs other duties as assigned.

Job Requirements:

· High school diploma or equivalent required; Bachelor’s Degree preferred.

· One year supervisory experience required.

· Knowledge of alphabetical, numerical and decimal systems of arrangement.

· Proficient in MS Office, Internet browsers, and other computer related technology.

· Ability to take direction willingly and easily adaptable to change.

· Enthusiastic, positive, friendly and approachable.

· Strong attention to customer service.

· Strong obligation to confidentiality.

· Strong organizational skills and attention to detail.

· Strong verbal, written, and interpersonal communication skills.        

· Physical mobility, vision, hearing, and manual dexterity essential.

· Ability to operate a full size vehicle.

· Maintain physical condition necessary for sitting, standing, bending, and/or walking for extended periods of time; stooping; crouching; reaching; carrying books or boxes of books; pushing book carts; seeing; keyboarding; using the telephone; lifting, pushing,

pulling or carrying objects weighing up to 50 pounds; push or pull with wheeled cart up to 500 pounds; operating assigned equipment; picking up litter; spreading ice melt.

· Evening, weekend, and some holiday hours are required.

Hours:  28 hours per week

· Monday, 3 – 9 p.m.

· Tuesday, 3 – 9 p.m.

· Friday, 9:30 a.m. – 6 p.m.

· Saturday, 9:30 a.m. – 6 p.m.

Salary:  $14.31 per hour

Benefits: Time benefits (vacation, personal business, holiday, and sick) based on a part-time employee formula.

Application: 

· Resume, cover letter and application required

· Available at http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx

· Send to: Marcia Dominick, Administrative Assistant

   Novi Public Library

   45255 W. Ten Mile Rd.

   Novi, MI   48375

· E-mail: mdominick@novilibrary.org

Deadline:  Tuesday, July 24, 2018 at 5 p.m.

Marcia Dominick | Administrative Assistant

Novi Public Library |45255 West Ten Mile Road | Novi, MI  48375

Phone 248-869-7211|Fax 248-349-6520 |Administration Office 248-869-7204

www.novilibrary.org

Inform. Inspire. Include.