Are you looking for training on how to handle conflict? If so, then add this upcoming webinar from WebJunction on your calendar for September. WebJunction has a variety of monthly live webinars as well as a large catalog of self-paced online courses available to all members of the Michigan library community, no matter your library type. Visit www.webjunction.org<http://www.webjunction.org> to get started today. Growing Through Conflict: Healthy Workplace Communication Thursday, September 10, 2015 - 3 pm Eastern - 60 min Registration: http://www.webjunction.org/events/webjunction/growing-through-conflict.html We are all so busy! Who has time to deal with conflicts? When conflict occurs, and we are confronted with a colleague, library patron, supervisor, or board member who is frustrated and upset, it can be tempting to identify a quick fix. However, when we do take the time to practice clear communication to uncover what people really need, we can get to better outcomes. Healthy communication involves: * Actions that show you are really listening * Communication with people who are angry or upset in a way that their needs can be addressed and resolved * Knowing your own emotions and needs, and effective ways to express them Practicing healthy communication skills will boost your self-confidence and contribute to a happier workplace. Presented by: Anna Shelton, Project Coordinator, WebJunction ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Shannon D. White Library of Michigan 702 West Kalamazoo, P.O. Box 30007, Lansing, MI 48909-7507 Ph: 517-373-9489; Fax: 517-373-5700 Toll free: 877-479-0021 whites29@michigan.gov<mailto:whites29@michigan.gov> http://michigan.gov/libraryofmichigan Nourishing Michigan's Future...during school and during the summer! Encourage Michigan's children to Meet Up and Eat Up - and Read Up! Find the Summer Food Service Program site nearest you at: www.michigan.gov/sfsp<http://www.michigan.gov/sfsp>