Are you looking for training on how to handle conflict? If so, then add this upcoming webinar from WebJunction on your calendar for September.
WebJunction has a variety of monthly live webinars as well as a large catalog of self-paced online courses available to all members of the Michigan library community, no matter your library type. Visit
www.webjunction.org to get started today.
Growing Through Conflict: Healthy Workplace Communication
Thursday, September 10, 2015 - 3 pm Eastern - 60 min
Registration: http://www.webjunction.org/events/webjunction/growing-through-conflict.html
We are all so busy! Who has time to deal with conflicts? When conflict occurs, and we are confronted with a colleague, library patron, supervisor, or board member who is frustrated and upset, it can be tempting
to identify a quick fix. However, when we do take the time to practice clear communication to uncover what people really need, we can get to better outcomes. Healthy communication involves:
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Actions that show you are really listening
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Communication with people who are angry or upset in a way that their needs can be addressed and resolved
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Knowing your own emotions and needs, and effective ways to express them
Practicing healthy communication skills will boost your self-confidence and contribute to a happier workplace.
Presented by: Anna Shelton, Project Coordinator, WebJunction
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Shannon D. White
Library of Michigan
702 West Kalamazoo, P.O. Box 30007, Lansing, MI 48909-7507
Ph: 517-373-9489; Fax: 517-373-5700
Toll free: 877-479-0021
http://michigan.gov/libraryofmichigan
Nourishing Michigan’s Future…during school and during the summer! Encourage Michigan’s children to Meet Up and Eat Up – and Read Up! Find the Summer Food Service Program site nearest you at: www.michigan.gov/sfsp