Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service? Thanks for your input! Jaema -- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org “Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
We have a small library and only get 2-3 requests for faxing per week. Thus it's not too time-consuming for our staff to handle it for our customers. Our machine is behind the circulation desk, essentially off limits to the public. Derek Barth Bath Township Library Center On Tue, Sep 27, 2016 at 3:25 PM, Jaema Berman <jberman@tln.lib.mi.us> wrote:
Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service?
Thanks for your input! Jaema
-- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org
“Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
1. No 2. Yes 3. No and no. 4. We are also a small library and the front desk handles all fax requests. Diane Greiner, Director Croton Township Library 8260 S. Croton-Hardy Drive Newaygo, MI 49337 231-652-1615 crodg@llcoop.org From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Derek Barth Sent: Tuesday, September 27, 2016 4:01 PM To: Jaema Berman Cc: michlib-l@mcls.org Subject: Re: [Michlib-l] Handling Faxes We have a small library and only get 2-3 requests for faxing per week. Thus it's not too time-consuming for our staff to handle it for our customers. Our machine is behind the circulation desk, essentially off limits to the public. Derek Barth Bath Township Library Center On Tue, Sep 27, 2016 at 3:25 PM, Jaema Berman <jberman@tln.lib.mi.us> wrote: Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service? Thanks for your input! Jaema -- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org “Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
I know this has been tackled a number of times in this forum. Getting Fax24 is one of the best decisions our library ever made. It's in constant use and very easy to use. Great support. http://www.fax24.us/ FaxScan24 - Home Page - Fax and Scan Service<http://www.fax24.us/> www.fax24.us FaxScan24 providing public libraries, colleges, universities and other high traffic public facilities with our FaxScan24 Self-Service Public Fax Service. Kelli Perkins Collection & Digital Resources Manager Herrick District Library 300 S River Ave, Holland MI 49423 616.355.3718 kperkins@herrickdl.org ________________________________ From: michlib-l-bounces@mcls.org <michlib-l-bounces@mcls.org> on behalf of Jaema Berman <jberman@tln.lib.mi.us> Sent: Tuesday, September 27, 2016 3:25:28 PM To: michlib-l@mcls.org Subject: [Michlib-l] Handling Faxes Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service? Thanks for your input! Jaema -- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org “Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
1. No 2. Yes 3. No 4. Nope Amber Clement, MLIS Library Director Presque Isle District Library 181 East Erie Street Rogers City, MI 49779 989-734-2477 www.pidl.org -----Original Message----- From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Jaema Berman Sent: Tuesday, September 27, 2016 3:25 PM To: michlib-l@mcls.org Subject: [Michlib-l] Handling Faxes Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service? Thanks for your input! Jaema -- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org “Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
Jaema, #1 - no #2 - yes #3 - no #4 - no Hope this helps. We have enough trouble when the copier jams on patrons. I hate to think what would happen the first time a patron's paper was eaten by the fax. We are trained on how to fix jams and other strange happenings. Patrons are not. So we keep it under our control. Shelley On Tue, Sep 27, 2016 at 3:25 PM, Jaema Berman <jberman@tln.lib.mi.us> wrote:
Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service?
Thanks for your input! Jaema
-- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org
“Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
-- Shelley Williams Director, White Lake Community Library 3900 White Lake Dr. Whitehall, MI 49461 Read Early. Read Often.
1. N 2. Y 3. N 4. Other configurations - We are encouraging people to scan to e-mail their documents instead of faxing. It is a huge savings money wise for our patrons as we only charge the cost of a copy to do it (.20 cents per page). We have a large summer worker population and this has helped them tremendously. We still do the scanning but patrons input the email address that they want the document to go to. On Tue, Sep 27, 2016 at 10:38 PM, Shelley Williams <svbwilliams@gmail.com> wrote:
Jaema, #1 - no #2 - yes #3 - no #4 - no
Hope this helps.
We have enough trouble when the copier jams on patrons. I hate to think what would happen the first time a patron's paper was eaten by the fax. We are trained on how to fix jams and other strange happenings. Patrons are not. So we keep it under our control.
Shelley
On Tue, Sep 27, 2016 at 3:25 PM, Jaema Berman <jberman@tln.lib.mi.us> wrote:
Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service?
Thanks for your input! Jaema
-- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org
“Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
-- Shelley Williams Director, White Lake Community Library 3900 White Lake Dr. Whitehall, MI 49461
Read Early. Read Often.
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
-- Jolene Michaels, Director Mackinaw Area Public Library 528 W. Central Ave; PO Box 67 Mackinaw City, MI 49701 (231)436-5451 - work (231)437-0739 - cell fax (231) 436-7344 www.mackinawareapl.michlibrary.org
We do not have self-service, but it's something we've been looking in to. Frankly, given our experience with our self-serve copier, I'm not sure how much staff time self-serve would save. We keep the fax machine at the front desk and process faxes for patrons. $0.50/first page, $0.25/every page thereafter, no charge for the cover page, which we also offer free of charge. Fax service is heavily utilized by our community. Cynthia Stanczak Library Director Albion District Library 501 S. Superior St. Albion, MI 49224 (517) 629-3993 Albion District Library: Transforming Minds, Changing Lives. Proudly serving our community since 1919. Online at www.albionlibrary.org, or find us on Facebook! On Tue, Sep 27, 2016 at 3:25 PM, Jaema Berman <jberman@tln.lib.mi.us> wrote:
Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service?
Thanks for your input! Jaema
-- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org
“Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
1. We have a Simple Scan Station (http://www.simplescanstation.com/) in our adult public computer area that is theoretically self-serve. 2. We have a traditional fax machine in the staff office area for staff to use or if something were to happen and our Simple Scan was unable to be used. 3. We urge patrons to use the Simple Scan on their own and ask for help if it's required. I've found that most patrons will ask for help before attempting to use the public fax because they are confused by it or intimidated. 4. The Simple Scan really is very easy (and also scans to email, USB, and Google Docs), but it is rare that a patron doesn't need help using it. So in terms of staff time saved, maybe not a lot. On Wed, Sep 28, 2016 at 10:36 AM, Stanczak, Cindy < cstanczak@albionlibrary.org> wrote:
We do not have self-service, but it's something we've been looking in to. Frankly, given our experience with our self-serve copier, I'm not sure how much staff time self-serve would save.
We keep the fax machine at the front desk and process faxes for patrons. $0.50/first page, $0.25/every page thereafter, no charge for the cover page, which we also offer free of charge. Fax service is heavily utilized by our community.
Cynthia Stanczak Library Director Albion District Library 501 S. Superior St. Albion, MI 49224 (517) 629-3993
Albion District Library: Transforming Minds, Changing Lives. Proudly serving our community since 1919. Online at www.albionlibrary.org, or find us on Facebook!
On Tue, Sep 27, 2016 at 3:25 PM, Jaema Berman <jberman@tln.lib.mi.us> wrote:
Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service?
Thanks for your input! Jaema
-- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org
“Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
-- Devin Erlandson, MLIS Information Coordinator Allegan District Library 269-673-4625 alleganlibrary.org
Dear Colleagues, Thanks to everyone who responded to my survey! Lots of insightful answers! Sincerely, Jaema ----- Original Message ----- From: "Jaema Berman" <jberman@tln.lib.mi.us> To: michlib-l@mcls.org Sent: Tuesday, September 27, 2016 3:25:28 PM Subject: [Michlib-l] Handling Faxes Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service? Thanks for your input! Jaema -- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org “Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l -- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org “Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
1. Yes (we use FAX24) 2. No (it's in the same room as our self-service copy machine, very close to the Circulation Desk) 3. We tell patrons that inquire about faxing that it is a self-service machine and give them basic directions but tell them that if they need help, they can see someone at the desk. If a patron insists on help before trying it, we will help. 4. For incoming faxes, patrons can have them sent to our staff machine for $1.00 a page. It's a relatively rare occurrence, and those that do it will call ahead so that we can look out for it and set it aside for them to pick up. Kelly Bennett Head of Circulation, Ferndale Area District Library Ferndale, MI On Tue, Sep 27, 2016 at 3:25 PM, Jaema Berman <jberman@tln.lib.mi.us> wrote:
Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service?
Thanks for your input! Jaema
-- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org
“Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
2. We keep the fax machine behind the circ desk, and our staff handle both incoming and outgoing faxes. Julie New Buffalo Township Library Sent from my iPhone
On Sep 27, 2016, at 3:25 PM, Jaema Berman <jberman@tln.lib.mi.us> wrote:
Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service?
Thanks for your input! Jaema
-- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org
“Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
Our fax machine is kept behind the circulation desk, so staff handle all faxing. Zaley Nelson, Director Northfield Township Area Library 125 Barker Rd. Whitmore Lake, MI 48189 p. (734) 449-0066 ext.5 f. (734) 449-2252 znelson@ntal.org ________________________________ From: michlib-l-bounces@mcls.org <michlib-l-bounces@mcls.org> on behalf of Julie Grynwich <nblibrary@comcast.net> Sent: Monday, October 3, 2016 6:57:55 PM To: Jaema Berman Cc: michlib-l@mcls.org Subject: Re: [Michlib-l] Handling Faxes 2. We keep the fax machine behind the circ desk, and our staff handle both incoming and outgoing faxes. Julie New Buffalo Township Library Sent from my iPhone
On Sep 27, 2016, at 3:25 PM, Jaema Berman <jberman@tln.lib.mi.us> wrote:
Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service?
Thanks for your input! Jaema
-- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org
“Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
participants (12)
-
Amber Clement - PIDL -
Derek Barth -
Devin Erlandson -
Diane Greiner -
Director -
Jaema Berman -
Julie Grynwich -
Kelli Perkins -
Kelly Bennett -
Shelley Williams -
Stanczak, Cindy -
Zaley Nelson