*LIBRARY IT SUPPORT SPECIALIST – MAIN LIBRARY* *Position:* Library IT Support Specialist – Full-time (35 hours a week), including nights and weekends *Qualifications:* · High school diploma/equivalent · Strong knowledge of computer hardware, software, and Windows desktop operating systems. · Demonstrated ability to troubleshoot and repair computers and peripherals. · Team-oriented with the ability to build effective working relationships. · Strong time management and organizational abilities. · Ability to work with minimal supervision · Ability to clearly explain technical information to non-technical users. · Positive service attitude. *Responsibilities:* · Responsible for installation, upgrades, maintenance and troubleshooting of software and hardware. · Performs first review of helpdesk requests in all formats and channels. Handles requests or escalates as appropriate. · Assists with system administration and maintenance for Windows-based multi-server environment (file sharing, Active Directory, etc.) · Responsible for onboarding new staff accounts, and modifying existing staff accounts, for all library systems. · Assist with the setup, enrollment, and troubleshooting of devices through the library’s Mobile Device Management (MDM) system. · Responsible for completing strategic plan objectives as assigned by the Director of IT. See https://wblib.org/about/employment-volunteering/ for additional information regarding qualifications, responsibilities, and the application form. *Starting Range of Pay:* $25.92 - $30.95 *Benefits:* Medical with prescription coverage, dental, optical, disability and life insurance coverage; voluntary deferred compensation plan, EAP coverage; vacation; holiday; personal and sick leave. *Deadline:* Friday, November 21st, 2025 *How to Apply:* Cover letter, resume, online application form and three professional work-related references. Submit online at: https://wblib.org/employment-application/ Lauren Douglass Director of IT