LIBRARY IT SUPPORT SPECIALIST – MAIN LIBRARY
Position:
Library IT Support Specialist – Full-time (35 hours a week), including nights and weekends
Qualifications:
· High school diploma/equivalent
· Strong knowledge of computer hardware, software, and Windows desktop operating systems.
· Demonstrated ability to troubleshoot and repair computers and peripherals.
· Team-oriented with the ability to build effective working relationships.
· Strong time management and organizational abilities.
· Ability to work with minimal supervision
· Ability to clearly explain technical information to non-technical users.
· Positive service attitude.
Responsibilities:
· Responsible for installation, upgrades, maintenance and troubleshooting of software and hardware.
· Performs first review of helpdesk requests in all formats and channels. Handles requests or escalates as appropriate.
· Assists with system administration and maintenance for Windows-based multi-server environment (file sharing, Active Directory, etc.)
· Responsible for onboarding new staff accounts, and modifying existing staff accounts, for all library systems.
· Assist with the setup, enrollment, and troubleshooting of devices through the library’s Mobile Device Management (MDM) system.
· Responsible for completing strategic plan objectives as assigned by the Director of IT.
See https://wblib.org/about/employment-volunteering/ for additional information regarding qualifications, responsibilities, and the application form.
Starting Range of Pay:
$25.92 - $30.95
Benefits:
Medical with prescription coverage, dental, optical, disability and life insurance coverage; voluntary deferred compensation plan, EAP coverage; vacation; holiday; personal and sick leave.
Deadline:
Friday, November 21st, 2025
How to Apply:
Cover letter, resume, online application form and three professional work-related references. Submit online at:
https://wblib.org/employment-application/
Lauren Douglass
Director of IT