Good afternoon, Has anyone hosted Marilyn Suttle, author of "Who's Your Gladys?" for a seminar involving customer service/satisfaction? We are thinking about brining local business owners together to take advantage of her experience and knowledge and I have been asked by a Chamber what to expect. Any insight would be appreciated. Please reply off-list. thanks! -Trevor Trevor L. Winn Business Center Librarian Robert T. Bolo, Jr. Business Center 515 Perry Road | Grand Blanc, MI 48439 twinn@thegdl.org | 810-694-5190 Visit our Blog <http://gdlbusinesscenter.blogspot.com/> and like us on Facebook <http://www.facebook.com/gdlbusinesscenter> ! Views expressed herein do not necessarily represent those of GDL