The Auburn Hills Public Library seeks an enthusiastic and experienced Information Technology Technician with a commitment to excellent public service to join our team. Information Technology Technician (Full-time 40 hours week) Salary: $42,000-$54,800 a year Benefits: Sick days, vacation, paid holidays, health, vision, dental, Retirement benefits: (Defined Contribution Plans) 401 and 457 Hours: 40 hours per week, includes days/evenings and occasional weekends Job Qualifications: * Associate Degree with concentration in computer science or equivalent studies * Ability to create and maintain an effective working relationship * Ability to serve the public with courtesy and tact * Excellent verbal, written and interpersonal communication skills * Ability to prepare records and reports * Successfully pass a background check & pre-employment screening Preferred Qualifications: * Knowledge of library systems and services preferred * Experience in IT support and website management tools * Knowledge of computer network hardware and software * Knowledge in dealing with cyber security best practices * Knowledge of antivirus software and malware remediation * Strong hardware troubleshooting skills and familiarity with remote support Primary Duties & Responsibilities: * Oversee Library’s network infrastructure including firewall, servers and switches * Maintain Envisionware self-checks and updates to the system * Maintain the Library’s public computers and loanable devices including backups, updates and anti-virus software. * Maintain the Library’s email system through Office 365 * Maintain the Library’s VoIP phone system * Protect the Library from cyber security threats * Assists staff in routine troubleshooting * Interact with the public and assist them with technology questions and issues Other Duties & Responsibilities: * Maintain inventory database for all Library equipment * Upgrade computer software, hardware, and other equipment * Collect, evaluate, and report on usage statistics and trends * Develop and revise user training manuals and procedures * Communicate changes in technology to the Director and other staff * Investigate, plan, and implement new projects to move the Library forward * Work alongside with part-time IT Assistant(s) * Serve as the face for the Library in outreach events within the community * Other duties as assigned Necessary Skills, and Abilities: * Ability to maintain confidentiality * Ability to organize, prioritize, and coordinate multiple tasks * Ability to function in a professional manner, work independently, and use good judgment * Physical mobility, vision, hearing and manual dexterity essentials. * Ability to work flexible hours including evenings and weekends To Apply: Email a cover letter and resume to: Christina Bowers at bowersc@ahplibrary.org Deadline: Friday, March 17 by 5 p.m. [Logo]<https://www.ahplibrary.org/> Lawrence Marble Director phone: (248) 370-8125 email: marblel@ahplibrary.org 3400 East Seyburn Drive Auburn Hills, MI 48326 [Facebook icon]<https://www.facebook.com/AHPLibrary/> [Twitter icon] <https://twitter.com/AHPLibrary> [Instagram icon] <https://www.instagram.com/ahplibrary/>