The Auburn Hills Public Library seeks an enthusiastic and experienced Information Technology Technician with a commitment to excellent public service to join our team. 

 

 

Information Technology Technician (Full-time 40 hours week) 

Salary: $42,000-$54,800 a year 

Benefits: Sick days, vacation, paid holidays, health, vision, dental,  

Retirement benefits: (Defined Contribution Plans) 401 and 457 

Hours: 40 hours per week, includes days/evenings and occasional weekends 

Job Qualifications:  

• Associate Degree with concentration in computer science or equivalent studies 
• Ability to create and maintain an effective working relationship 
• Ability to serve the public with courtesy and tact 
• Excellent verbal, written and interpersonal communication skills 
• Ability to prepare records and reports 
• Successfully pass a background check & pre-employment screening   

 

Preferred Qualifications:  

• Knowledge of library systems and services preferred 
• Experience in IT support and website management tools 
• Knowledge of computer network hardware and software  
• Knowledge in dealing with cyber security best practices 
• Knowledge of antivirus software and malware remediation 
• Strong hardware troubleshooting skills and familiarity with remote support 

 

Primary Duties & Responsibilities: 

• Oversee Library’s network infrastructure including firewall, servers and switches 
• Maintain Envisionware self-checks and updates to the system 
• Maintain the Library’s public computers and loanable devices including backups, updates and anti-virus software. 
• Maintain the Library’s email system through Office 365 
• Maintain the Library’s VoIP phone system 
• Protect the Library from cyber security threats 
• Assists staff in routine troubleshooting 
• Interact with the public and assist them with technology questions and issues 

Other Duties & Responsibilities: 

• Maintain inventory database for all Library equipment 
• Upgrade computer software, hardware, and other equipment 
• Collect, evaluate, and report on usage statistics and trends 
• Develop and revise user training manuals and procedures 
• Communicate changes in technology to the Director and other staff 
• Investigate, plan, and implement new projects to move the Library forward 
• Work alongside with part-time IT Assistant(s) 
• Serve as the face for the Library in outreach events within the community 
• Other duties as assigned 

 

Necessary Skills, and Abilities:  

• Ability to maintain confidentiality 
• Ability to organize, prioritize, and coordinate multiple tasks 
• Ability to function in a professional manner, work independently, and use good judgment 
• Physical mobility, vision, hearing and manual dexterity essentials. 
• Ability to work flexible hours including evenings and weekends 

 

To Apply: 

Email a cover letter and resume to: Christina Bowers at bowersc@ahplibrary.org 

Deadline: Friday, March 17 by 5 p.m.