*Managing for Service Excellence* *Novi Library* *Monday, May 8, 15 & 22* *7:30-9am* Wish your staff cared about service as much as you do? Would you like to train your team to handle the most difficult customers with ease? Then this series is for you! Network with other community leaders who strive for service excellence, ideate solutions to some of your stickiest service challenges, and learn works in-real-life methods to exponentially increase your repeat and referral business. Sessions led by, Marilyn Suttle, coauthor of best-selling management book, *Who’s Your Gladys.* See attached flyer for more information. Registration required and can be done by visiting *novilibrary.org <http://novilibrary.org>* or calling *248-349-0720.* [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: New Logo 1 inch rgb for web]*Christina Salvatore* | Communications Coordinator Novi Public Library |45255 West Ten Mile Road | Novi, MI 48375 Phone 248-869-7213|Fax 248-869-7242 www.novilibrary.org *Inform. Inspire. Include.*