Managing for Service Excellence
Novi Library
Monday, May 8, 15 & 22
7:30-9am
Wish your staff cared about service as much as you do? Would you like to train your team to handle the most difficult customers with ease? Then this series is for you! Network with other community leaders who strive for service excellence, ideate solutions to some of your stickiest service challenges, and learn works in-real-life methods to exponentially increase your repeat and referral business.
Sessions led by, Marilyn Suttle, coauthor of best-selling management book, Who’s Your Gladys.
See attached flyer for more information.
Registration required and can be done by visiting novilibrary.org or calling 248-349-0720.
Christina Salvatore | Communications Coordinator
Novi Public Library |45255 West Ten Mile Road | Novi, MI 48375
Phone 248-869-7213|Fax 248-869-7242
Inform. Inspire. Include.