At Grant Area District Library we allow 1 claims returned/ never had material in a lifetime. Laura Rodriguez-Irwin, Youth Services Grant Area District Library 122 Elder Ave Grant MI 49327 231.834.5713 ext 104 grantlibrary.net On Mon, Jan 13, 2014 at 11:06 AM, Steven Smith <ssmith@ci.dearborn.mi.us>wrote:

We’re just checking our practices against those of other libraries with regard to Claims Returned/Claims Never Had materials. Right now we will not question a patron from adding more claims returned items if they have made 3 or less previous claims. Also, we currently keep track of Claims Returned/Claims Never Had items on the patron’s record for 3 years. We are thinking of reducing this time to two years instead of three. How do other libraries handle Claims Returned type items?

*Steven F. Smith*

*Administrative Librarian*

*Dearborn Public Library*

*16301 Michigan Ave.*

*Dearborn, MI 48124*

*(313) 943-2812 <%28313%29%20943-2812>*

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