We’re just checking our practices against those of other libraries with regard to Claims Returned/Claims Never Had materials.  Right now we will not question a patron from adding more claims returned items if they have made 3 or less previous claims.  Also, we currently keep track of Claims Returned/Claims Never Had items on the patron’s record for 3 years.  We are thinking of reducing this time to two years instead of three.  How do other libraries handle Claims Returned type items?

Steven F. Smith

Administrative Librarian

Dearborn Public Library

16301 Michigan Ave.

Dearborn, MI  48124

(313) 943-2812