Hi Shayna, I you find someone, please forward the presenter's contact information to me. Thank you! Oksana Urban Library Director Warren Public Library One City Square, Ste. 100 Warren, MI 586-574-4564 x 5001 ourban@cityofwarren.org<mailto:ourban@cityofwarren.org> ________________________________ From: michlib-l-bounces@mcls.org <michlib-l-bounces@mcls.org> on behalf of Shayna Connolly via Michlib-l <michlib-l@mcls.org> Sent: Tuesday, January 21, 2020 10:23 AM To: 'michlib-l@mcls.org' <michlib-l@mcls.org> Subject: [Michlib-l] Speaker for Customer Service Presentation Hi all – We’re looking for someone to talk about handling “problem patrons” or about customer service in libraries at the TLN Spring Workshop in May. If you have a speaker to recommend or you’re interested in speaking yourself, please contact me off-list at connolls@btpl.org<mailto:connolls@btpl.org>. Thank you! Shayna Shayna Connolly Adult Services Librarian Bloomfield Township Public Library 1099 Lone Pine Road Bloomfield Twp., MI 48302 248-642-5800 ext. 118