Hello! The Ypsilanti District Library has an opening for a part-time Customer Services Clerk at our Whittaker Road location. Applications are welcomed at the address below, or can be sent to my email. Lisa -- Lisa Hoenig, Director Ypsilanti District Library 5577 Whittaker Road Ypsilanti, MI 48197 (734) 879-1300 www.ypsilibrary.org [image: Small logo for signature] ** J O B P O S T I N G YPSILANTI DISTRICT LIBRARY Part-Time Customer Services Clerk II (YDL-Whittaker Road location) DATE: March 31, 2021 POSITION: Customer Services Clerk II (.5 FTE, 20 hours per week) NATURE OF WORK: Customer Service duties as assigned by the Customer Services Coordinator. Typical duties may include, but are not limited to: • Providing direct customer assistance to library patrons by checking library materials in and out, collecting fines, issuing library cards, etc. • Greeting visitors, explaining library services and procedures, and assisting patrons with self-check, printing, copying, scanning, faxing, and use of other library equipment • Answering and directing incoming telephone calls • Processing patron holds and interlibrary loan materials • Handling cash register transactions and deposits with accuracy QUALIFICATIONS: • High school diploma • Pleasant, service-oriented demeanor • Familiarity with computers • Experience working with diverse populations • Excellent communication and interpersonal skills • Ability to function in a professional manner, work independently, and use good judgment • Flexible and dependable • Good attention to detail • Enthusiastic, positive team player • Comfortable working in a fast-paced environment • Public library experience preferred HOURS: Part-time, 20 hours per week. Work shifts will regularly include morning, afternoon, and evening hours, as well as regularly scheduled shifts on Saturdays and Sundays. SALARY/BENEFITS: Hourly wage range $12.71 - $16.58. Pro-rated paid time off and paid holidays. Employer paid retirement contribution after one year of service. This position is part of the AFSCME union bargaining unit. TO APPLY: Send resume, cover letter, & application form (available at www.ypsilibrary.org) by Thursday, April 15, 2021 to: Human Resources or lisa@ypsilibrary.org Ypsilanti District Library 5577 Whittaker Road Ypsilanti, Michigan 48197 Ypsilanti District Library is an equal opportunity employer.
