Lisa Hoenig, Director
Ypsilanti District Library
5577 Whittaker Road
Ypsilanti, MI 48197
(734) 879-1300
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DATE: March 31, 2021
POSITION: Customer Services Clerk II (.5 FTE, 20 hours per week)
NATURE OF WORK:
Customer Service duties as assigned by the Customer Services Coordinator. Typical duties may include, but are not limited to:
• Providing direct customer assistance to library patrons by checking library materials in and out, collecting fines, issuing library cards, etc.
• Greeting visitors, explaining library services and procedures, and assisting patrons with self-check, printing, copying, scanning, faxing, and use of other library equipment
• Answering and directing incoming telephone calls
• Processing patron holds and interlibrary loan materials
• Handling cash register transactions and deposits with accuracy
QUALIFICATIONS:
• High school diploma
• Pleasant, service-oriented demeanor
• Familiarity with computers
• Experience working with diverse populations
• Excellent communication and interpersonal skills
• Ability to function in a professional manner, work independently, and use good judgment
• Flexible and dependable
• Good attention to detail
• Enthusiastic, positive team player
• Comfortable working in a fast-paced environment
• Public library experience preferred
HOURS: Part-time, 20 hours per week. Work shifts will regularly include morning, afternoon, and evening hours, as well as regularly scheduled shifts on Saturdays and Sundays.
SALARY/BENEFITS: Hourly wage range $12.71 - $16.58. Pro-rated paid time off and paid holidays. Employer paid retirement contribution after one year of service. This position is part of the AFSCME union bargaining unit.
TO APPLY: Send resume, cover letter, & application form (available at www.ypsilibrary.org) by Thursday, April 15, 2021 to:
Human Resources or lisa@ypsilibrary.org
Ypsilanti District Library
5577 Whittaker Road
Ypsilanti, Michigan 48197
Ypsilanti District Library is an equal opportunity employer.