To access the two courses visit the LM website, choose For Libraries, then Continuing Education, you will find Staff Skills Academy next, https://my.nicheacademy.com/staffskills You can search the courses available in the academy by keyword using the search near the magnifying glass at the top of the page. The two de-escalation courses can be found using the direct links here too: * De-Escalation Skills and Practice https://my.nicheacademy.com/staffskills/course/12814 * De-escalation - Recognizing and Responding to Tense Situations https://my.nicheacademy.com/staffskills/course/12671 In addition to these two resources the site provides Michigan libraries with access to the Re-opening Lives Academy, https://my.nicheacademy.com/reopening, a growing, national COVID-19 specific resource set for library staff. Be sure to visit the Library of Michigan's new Staff Skills Academy for many more useful training and support resources on a variety of topics as well. Let us know if you have questions about the resources. Shannon Shannon White Library of Michigan, 702 W. Kalamazoo, Lansing, MI 48909 Whites29@michigan.gov<mailto:Whites29@michigan.gov> 517-335-1507 | www.mi.gov/libraryofmichigan<http://www.mi.gov/libraryofmichigan> Schedule: Tue-Fri, 8-5