Greetings Michigan Library Community, The Staff Skills Academy<https://www.michigan.gov/libraryofmichigan/0,9327,7-381-88855_89737_99269---,00.html>, curated by LM staff and provided on our website, has 70+ self-paced courses on common skills necessary for working in a public library. We debuted this academy two weeks ago. In that time, the most popular ten courses have been: 1. Cataloging (from the Pioneer Library System) [30 Mins.] 1. Customer Service Strategies 1. Dewey Decimal Classification System (from the Pioneer Library System) [25 Mins.] 1. Customer Service 101 1. From Compassion to Action: Serving those with Mental Health Challenges in the Library 1. Disability Etiquette and Awareness 1. Internet Basics 1. Readers' Advisory (from Pioneer Library System) [30 Mins.] 1. How To Handle Angry Customers 1. De-Escalation: Recognizing and Responding to Tense Situations The courses are divided into these categories: * Cataloging * Customer Service * Disaster Preparedness * Human Resources * Leadership * Programming * Readers' Advisory * Reference * Technology What's more, Michigan's use of these 70+ resources is on par with the state of Georgia, where the material delivered through this software service is well-established and CE is required. We know you're interested in online CE and we're happy to provide this. Feedback on this academy is welcome. Stay safe and I'll see you on the other side, Sonya Sonya Schryer Norris Library Consultant Library of Michigan Michigan Department of Education 517-335-1498 Norriss2@michigan.gov<mailto:Norriss2@michigan.gov> https://michigan.gov/libraryofmichigan https://mel.org<https://mel.org/> http://michlibrary.org<http://michlibrary.org/> You have the power to shape your future, and the future of all children, by counting everyone in your home in the 2020 Census<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy2020census.gov%2F&data=02%7C01%7CNorrisS2%40michigan.gov%7Ce7ec159400914a99c42d08d7d5c450e1%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637212911508123639&sdata=xx6zojNDhjfJla%2F0VwFZ7lWKmBZx7vtJ3Y%2BMUagjNL4%3D&reserved=0>. [A close up of a sign Description automatically generated]
