Greetings Michigan Library Community,

The Staff Skills Academy, curated by LM staff and provided on our website, has 70+ self-paced courses on common skills necessary for working in a public library.

We debuted this academy two weeks ago. In that time, the most popular ten courses have been:

1. Cataloging (from the Pioneer Library System) [30 Mins.]

2. Customer Service Strategies

3. Dewey Decimal Classification System (from the Pioneer Library System) [25 Mins.]

4. Customer Service 101

5. From Compassion to Action: Serving those with Mental Health Challenges in the Library

6. Disability Etiquette and Awareness

7. Internet Basics

8. Readers' Advisory (from Pioneer Library System) [30 Mins.]

9. How To Handle Angry Customers

10. De-Escalation: Recognizing and Responding to Tense Situations

The courses are divided into these categories:

• Cataloging
• Customer Service
• Disaster Preparedness
• Human Resources
• Leadership
• Programming
• Readers’ Advisory
• Reference
• Technology

What’s more, Michigan’s use of these 70+ resources is on par with the state of Georgia, where the material delivered through this software service is well-established and CE is required. We know you’re interested in online CE and we’re happy to provide this. Feedback on this academy is welcome.

Stay safe and I’ll see you on the other side,

Sonya

Sonya Schryer Norris

Library Consultant

Library of Michigan

Michigan Department of Education

517-335-1498

Norriss2@michigan.gov

https://michigan.gov/libraryofmichigan

https://mel.org

http://michlibrary.org

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