The most common responses: * Take a digital picture and toss the damaged item. One clever response was to include this picture in a letter to the patron. * Put the damaged, especially if liquid damaged, in a plastic bag and hold from 1 to 6 months. * Have a clause in policy to address hygienic, mold or health hazard, that these items will have their picture taken and disposed of immediately. * Send a letter detailing the damage and the item. This provides proof the patron was contacted. * Most respondents stated their library did not have a formal policy. Best regards, Tracie Alger Assistant Director Big Rapids Community Library Serving Big Rapids and surrounding areas at FLITE 1010 Campus Drive Big Rapids, MI 49307 231-796-5234