[Michlib-l] Chat Reference Questions

Hi Michlib! Our library is considering whether or not to start offering chat as a reference tool for our patrons. If your library currently offers chat: * Do you see a lot of patrons use chat? * What types of questions do they ask or use it for? * How do you determine scheduling/who covers chat? * What policies do you have in place? * What are the best platforms? Or what platform do you use? Thank you! Nicole Baron Adult Services Librarian Southfield Public Library 26300 Evergreen Rd Southfield, MI 48076 (248) 796-4379 nbaron@southfieldlibrary.org