Our library is considering whether or not to start offering chat as a reference tool for our patrons. If your library currently offers chat:
- Do you see a lot of patrons use chat?
- What types of questions do they ask or use it for?
- How do you determine scheduling/who covers chat?
- What policies do you have in place?
- What are the best platforms? Or what platform do you use?
Thank you!
Nicole Baron
Adult Services Librarian
Southfield Public Library
26300 Evergreen Rd
Southfield, MI 48076
(248) 796-4379
nbaron@southfieldlibrary.org