From: USAC <DoNotReply@usac.org> Sent: Monday, March 16, 2020 11:52 AM To: Norris, Sonya (MDE) <NorrisS2@michigan.gov> Subject: USAC Remains Open for Business Precautions in Place to Protect Health and Safety View<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fview.outreach.usac.org%2F%3Fqs%3D98e1fe1d3c6a2c7192e568d5d6b954be988e800c106f00980a39ab310303ae4b1f0eca79fc317b8cd5475d0b4a05f7a8dac263947c0585849f66fdf71b1be37ff943324c6280ba0a&data=02%7C01%7Cnorriss2%40michigan.gov%7C3994c7d6e9fc4613b73d08d7c9c202db%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637199707420713678&sdata=8ueEe8a5D0iCFCavTOkLuU4op%2FRuVN8ydCo7qSpiGIM%3D&reserved=0> this email as a web page. [USAC Banner] USAC Remains Open for Business March 16, 2020 At USAC, we are committed to the health and safety of our employees, contractors, and stakeholders during the COVID-19 pandemic. USAC remains fully operational. USAC has taken steps to reduce the risk of illness and transmission among our staff and partners. This includes increasing sanitation efforts around the office facilities, minimizing travel, and promoting virtual meetings. Most USAC staff and contractors will work remotely for the coming days and can be reached at their USAC email and telephone numbers. While the way we work has changed, USAC will conduct the regular and ongoing work administering the Universal Service Fund. This includes processing and reviewing program applications, collecting contributions, disbursing payments, and implementing program guidance from the FCC. All USAC customer support centers remain open. Please be patient if you experience longer than usual wait times with our customer service teams as circumstances continue to change. To submit program or service provider documents to USAC, please use your normal submission channels or use the support function below: E-rate: Submit via EPC<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fclick.outreach.usac.org%2F%3Fqs%3Dd0c125ce8d36c88e5549dc4096db59f2689701b72da315827deb2841e63e18e85ec73e0754646c185904efb3be3cefc79553f1ee3463e775&data=02%7C01%7Cnorriss2%40michigan.gov%7C3994c7d6e9fc4613b73d08d7c9c202db%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637199707420718655&sdata=Ald7iwdkvJEIuqx9NqV5b74zQr1m%2Bv51pNk2W4GDHO4%3D&reserved=0> Lifeline: LifelineProgram@usac.org<mailto:LifelineProgram@usac.org?subject=> Rural Health Care: RHC-Assist@usac.org<mailto:RHC-Assist@usac.org?subject=> High Cost: HCQuestions@usac.org<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fclick.outreach.usac.org%2F%3Fqs%3Dd0c125ce8d36c88e03ed2d221acf9028c7377722fbbfa0116146eb824bae6688f9f0da4d38f0ef6d040c0a78be84e01d9c6365526b6d293f&data=02%7C01%7Cnorriss2%40michigan.gov%7C3994c7d6e9fc4613b73d08d7c9c202db%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637199707420723635&sdata=MKR4lBMlX7F8vewV6ToqF5xRjONljOGPlF%2FZL8imZbY%3D&reserved=0> Service Providers: CustomerSupport@usac.org<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fclick.outreach.usac.org%2F%3Fqs%3Dd0c125ce8d36c88ea1f79eab657bfc4a9aaff684534cf1ad442bcb15255df6830af3a47c05e6f87351392c61455af99f08f1cd93a7964c99&data=02%7C01%7Cnorriss2%40michigan.gov%7C3994c7d6e9fc4613b73d08d7c9c202db%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637199707420728614&sdata=cnF%2FpGluTOE01KMxyBm2D1UuthaJaYn0p1gsmmR3Cho%3D&reserved=0> If your send other documents to USAC via mail or overnight delivery, you must also email a PDF copy to Outreach@usac.org<mailto:Outreach@usac.org?subject=>. USAC will share program-specific accommodations and impacts via email and on our website. USAC continues to monitor developments and will implement additional precautions if necessary. This is an evolving situation, and we will keep you informed of any changes as they arise. Contact Us! For questions or comments, please reach out to your respective customer support team. E-rate Client Service Bureau: (888) 203-8100 or open an EPC<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fclick.outreach.usac.org%2F%3Fqs%3Dd0c125ce8d36c88e5549dc4096db59f2689701b72da315827deb2841e63e18e85ec73e0754646c185904efb3be3cefc79553f1ee3463e775&data=02%7C01%7Cnorriss2%40michigan.gov%7C3994c7d6e9fc4613b73d08d7c9c202db%7Cd5fb7087377742ad966a892ef47225d1%7C0%7C0%7C637199707420733593&sdata=KolUO8UPRJPB7LFrXzbkoe9aVFYU7OwyqV0rUUPBy3k%3D&reserved=0> case High Cost Program: (844)-357-0408 or hcquestions@usac.org<mailto:hcquestions@usac.org?subject=> Lifeline Program: (800) 234-9473 or LifelineProgram@usac.org<mailto:LifelineProgram@usac.org?subject=> RHC Help Desk: (800) 453-1546 or RHC-Assist@usac.org<mailto:RHC-Assist@usac.org?subject=> Service providers: (888) 641-8722 or CustomerSupport@usac.org<mailto:CustomerSupport@usac.org?subject=> The information contained in this electronic communication and any attachments and links to websites are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. 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