From: USAC <DoNotReply@usac.org>
Sent: Monday, March 16, 2020 11:52 AM
To: Norris, Sonya (MDE) <NorrisS2@michigan.gov>
Subject: USAC Remains Open for Business

Precautions in Place to Protect Health and Safety

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USAC Remains Open for Business

March 16, 2020

At USAC, we are committed to the health and safety of our employees, contractors, and stakeholders during the COVID-19 pandemic. USAC remains fully operational.

USAC has taken steps to reduce the risk of illness and transmission among our staff and partners. This includes increasing sanitation efforts around the office facilities, minimizing travel, and promoting virtual meetings. Most USAC staff and contractors will work remotely for the coming days and can be reached at their USAC email and telephone numbers.

While the way we work has changed, USAC will conduct the regular and ongoing work administering the Universal Service Fund. This includes processing and reviewing program applications, collecting contributions, disbursing payments, and implementing program guidance from the FCC.

All USAC customer support centers remain open. Please be patient if you experience longer than usual wait times with our customer service teams as circumstances continue to change.

To submit program or service provider documents to USAC, please use your normal submission channels or use the support function below:
E-rate: Submit via EPC
Lifeline: LifelineProgram@usac.org
Rural Health Care: RHC-Assist@usac.org
High Cost: HCQuestions@usac.org
Service Providers: CustomerSupport@usac.org

If your send other documents to USAC via mail or overnight delivery, you must also email a PDF copy to Outreach@usac.org.

USAC will share program-specific accommodations and impacts via email and on our website.

USAC continues to monitor developments and will implement additional precautions if necessary. This is an evolving situation, and we will keep you informed of any changes as they arise.

For questions or comments, please reach out to your respective customer support team.

E-rate Client Service Bureau: (888) 203-8100 or open an EPC case
High Cost Program: (844)-357-0408 or hcquestions@usac.org
Lifeline Program: (800) 234-9473 or LifelineProgram@usac.org
RHC Help Desk: (800) 453-1546 or RHC-Assist@usac.org
Service providers: (888) 641-8722 or CustomerSupport@usac.org

The information contained in this electronic communication and any attachments and links to websites are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. If you are not the intended recipient, or the person responsible for delivering this communication to the intended recipient, be advised you have received this communication in error and that any use, dissemination, forwarding, printing, or copying is strictly prohibited. Please notify the sender immediately and destroy all copies of this communication and any attachments.