Greetings everyone -- I'm wondering if any of you have a policy for requests for items from special libraries or out of state libraries. We rarely have such requests, but we've had one patron lately who wants quite a bit of material from non-MEL participating libraries and out of state libraries. I am not inclined to pay to join WorldCat because, again, we rarely get such requests. We have tried to work with this patron on expectations regarding a) how long it will take to receive items that we have to request directly from these institutions and b) up front fees that may be involved with these requests....but I think we need something with a little more authority behind it. I hate setting policy for the exceptions...but in this instance it wouldn't hurt to get something in place for this patron (and any future such requests). So, if any of you have any sample policies you'd be willing to share with me, I'd appreciate it. Thank you in advance, Stephanie Masin - Director Maud Preston Palenske Memorial Library 500 Market Street St. Joseph, MI 49085 269-983-7167 smasin@sjcity.com