*EMPLOYMENT OPPORTUNITY:* *Position: Support Services Supervisor (Outreach), Permanent Full Time* *Direct Job Responsibilities:* · Direct Supervisor for 10 Shelvers and 1 Delivery Driver. · Manages Outreach Team connections with Activities Directors of local senior facilities, including scheduling regular Activities Directors meetings, orienting new Activities Directors to Library Outreach services and other programs of interest and providing library tours to senior facilities residents. · Manage new Outreach Team Lending Library Project for Support Services, including (1) acting as Lending Library Launch Committee Liaison; assisting with the preparation of the Lending Library collection, with launch marketing and community educational opportunities for this new technology and satellite branch of the Library, and assisting with launch day planning and activities; and (2) supervising the Lending Library daily operations and weekly deliveries, including operating the Library vehicle and loading and unloading materials from bins and carts. · Handle general Outreach Team communications, including organizing regular Outreach Team meetings throughout the year as needed, providing agendas and minutes to Outreach staff, regularly updating the Outreach manual, and maintaining open communications with the Outreach staff, fellow Outreach Supervisor, and Outreach Librarian. *General Supervisor Responsibilities:* · Assists Department Head with hiring and training of new employees. · Assists Department Head in supervising the Support Services Department staff including developing policies and procedures, conducting staff evaluations, maintaining timecards, and scheduling and maintaining appropriate staffing levels within Support Services. · Performs all duties assigned in the ILS Module accurately and efficiently; problem solves patron and catalog issues; assists staff with problem solving; assists Library patrons while employing the Library’s and City of Novi’s customer service principles. · Performs workroom duties and other tasks as assigned, including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds, returns, and other materials from delivery; material processing and maintenance; troubleshooting and maintenance operations of the AST System; and registering cash, check, and credit card transactions. · Adapts and responds to multiple priorities, interruptions and demands; communicates effectively with patrons, co-workers, and professional colleagues; resolves problem situations and collaborates across departments in a positive manner. · Retains knowledge and stays up-to-date on current Library policies and procedures. · Responsible for the overall orderliness of the Library’s collections, display areas, and department areas. Supervises the opening and closing procedures for the Support Services Department. · Performs other duties as assigned. *Job Requirements:* · High school diploma or equivalent required; Bachelor’s Degree preferred. · One year supervisory experience required. · One year library experience required. · Knowledge of alphabetical, numerical and decimal systems of arrangement. · Proficient in MS Office, Internet browsers, and other computer related technology. · Ability to take direction willingly and easily adaptable to change. · Enthusiastic, positive, friendly and approachable. · Strong attention to customer service. · Strong obligation to confidentiality. · Strong organizational skills and attention to detail. · Strong verbal, written, and interpersonal communication skills. · Physical mobility, vision, hearing, and manual dexterity essential. · Ability to operate a full size vehicle. · Maintain physical condition necessary for sitting, standing, bending, and/or walking for extended periods of time; stooping; crouching; reaching; carrying books or boxes of books; pushing book carts; seeing; keyboarding; using the telephone; lifting, pushing, pulling or carrying objects weighing up to 50 pounds; push or pull with wheeled cart up to 500 pounds; operating assigned equipment; picking up litter; spreading ice melt. · Evening, weekend, and some holiday hours are required. *Hours: *40 hours per week · Sunday, 9:30 a.m. – 6 p.m. · Monday, 12:30 p.m. – 9 p.m. · Tuesday, 8:30 a.m. – 5 p.m. · Wednesday, 8:30 a.m. – 5 p.m. · Thursday, 12:30 p.m. – 9 p.m. *Salary:* $29,762.00 annually *Benefits:* · Vacation, personal business, sick time and holiday · Health, vision, dental and life insurance · Retirement plan *Application: * · Resume, cover letter and application required · Available at http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx · Send to: Marcia Dominick, Administrative Assistant Novi Public Library 45255 W. Ten Mile Rd. Novi, MI 48375 · E-mail: mdominick@novilibrary.org *Deadline:* Friday, July 20, 2018 at 5 p.m. [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: New Logo 1 inch rgb for web]*Marcia Dominick* | Administrative Assistant Novi Public Library |45255 West Ten Mile Road | Novi, MI 48375 Phone 248-869-7211|Fax 248-349-6520 |Administration Office 248-869-7204 www.novilibrary.org *Inform. Inspire. Include.*