I registered with sponsor Library Ideas, Llc (Freegal and Freading) to obtain a copy of this report, thus saving you from having to do so. Library Ideas, Llc already knows who I am, believe me :) A lengthy report @ 120 pages, but useful nevertheless. https://s3.amazonaws.com/WebVault/research/PublicLibraryReport-2013.pdf Jim Jim Flury Technical Services Manager The Library Network 41365 Vincenti Court Novi, MI 48375 248-536-3100 x133 Fax 248-536-3098 jflury@tln.lib.mi.us