Bad Patron Behavior, Want to share your processes? Or you handouts?
The season for spending time indoors is coming up and we are already seeing an up-kick in bad behavior from some of our patrons. I'd love to see our library come up with a more proactive process. so if you have any tips on how to stop the behavior before it starts, or other processes that have made dealing with difficult populations easier on staff, I'd love to hear about it. We are also working on our patron code of conduct. I'd love to see what other libraries have in place. I am looking for a full policy but also a shortened version that can be handed to patrons in the moment they are behaving badly. It would also be interesting to hear how you 'track' patron behavior. We have a spreadsheet on a shared drive, but I'd like to find something a little easier to access, update and use. Any and all suggestions or stories welcome! ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ Andrea Ingmire Library Director Peter White Public Library (906) 226-4303 (office) (906) 250-0080 (cell) (906) 226-1783 (fax) <http://www.pwpl.info/> www.pwpl.info
We are just starting to address this issue and I would love to see what you find out. Please share. Thank you. Nannette Miller Elk Rapids District Library On Thu, Oct 13, 2016 at 5:02 PM, Andrea Ingmire <aing@uproc.lib.mi.us> wrote:
The season for spending time indoors is coming up and we are already seeing an up-kick in bad behavior from some of our patrons. I’d love to see our library come up with a more proactive process… so if you have any tips on how to stop the behavior before it starts, or other processes that have made dealing with difficult populations easier on staff, I’d love to hear about it.
We are also working on our patron code of conduct. I’d love to see what other libraries have in place. I am looking for a full policy but also a shortened version that can be handed to patrons in the moment they are behaving badly.
It would also be interesting to hear how you ‘track’ patron behavior. We have a spreadsheet on a shared drive, but I’d like to find something a little easier to access, update and use.
Any and all suggestions or stories welcome!
~ ~ ~ ~ ~ ~ ~ ~ ~ ~
*Andrea Ingmire*
Library Director
Peter White Public Library
(906) 226-4303 (office)
(906) 250-0080 (cell)
(906) 226-1783 (fax)
www.pwpl.info
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-- Nannette Miller | Director Elk Rapids District Library 231.264.9979 | erlib.director@gmail.com | elkrapidslibrary.org
We are closed Sat, Sunday and Mon. We started closing the Mon after Christmas a couple years ago. Thanks! Patty Patty BradenLibrary DirectorRomulus Public Library11121 Wayne RoadRomulus, MI 48174(734) 942-7589 www.romulus.lib.mi.us Serving Romulus and Huron Township ----- Original Message ----- From: Nannette Miller <erlib.director@gmail.com> To: Andrea Ingmire <aing@uproc.lib.mi.us> Cc: michlib-l <Michlib-l@mcls.org> Sent: Thu, 13 Oct 2016 18:24:43 -0400 (EDT) Subject: Re: [Michlib-l] Bad Patron Behavior, Want to share your processes? Or you handouts? We are just starting to address this issue and I would love to see what you find out. Please share. Thank you. Nannette Miller Elk Rapids District Library On Thu, Oct 13, 2016 at 5:02 PM, Andrea Ingmire <aing@uproc.lib.mi.us> wrote: > The season for spending time indoors is coming up and we are already > seeing an up-kick in bad behavior from some of our patrons. I’d love to > see our library come up with a more proactive process… so if you have any > tips on how to stop the behavior before it starts, or other processes that > have made dealing with difficult populations easier on staff, I’d love to > hear about it. > > > > We are also working on our patron code of conduct. I’d love to see what > other libraries have in place. I am looking for a full policy but also a > shortened version that can be handed to patrons in the moment they are > behaving badly. > > > > It would also be interesting to hear how you ‘track’ patron behavior. We > have a spreadsheet on a shared drive, but I’d like to find something a > little easier to access, update and use. > > > > Any and all suggestions or stories welcome! > > > > ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ > > *Andrea Ingmire* > > Library Director > > Peter White Public Library > > (906) 226-4303 (office) > > (906) 250-0080 (cell) > > (906) 226-1783 (fax) > > www.pwpl.info > > > > > > _______________________________________________ > Michlib-l mailing list > Michlib-l@mcls.org > http://mail2.mcls.org/mailman/listinfo/michlib-l > > -- Nannette Miller | Director Elk Rapids District Library 231.264.9979 | erlib.director@gmail.com | elkrapidslibrary.org
participants (3)
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Andrea Ingmire -
Nannette Miller -
Patricia Braden