Please feel free to share this posting with anyone who may be interested. Thank you, --Karla Karla Alexander, M.L.S. Executive Director of Information and Instructional Services Liaison to School of Creative Arts Lee and Jim Vann Library University of Saint Francis 260-399-7700 x. 6060 http://library.sf.edu User Services Technician II Posted on 9/26/2014 Accepting applications About this position Under the direction of the Users Services Supervisor, performs a variety of duties related to user support services including circulation, first-line technology and research support. Serves as coordinator of user services in the absence of the Users Services Supervisor as scheduled. Quality service is essential in this public relations position to establish positive first impressions and expectations of continued quality service. It is therefore imperative that the Users Services Technician II impart the University's Quality Service Standards, listed as follows: 1. Promptness, timeliness of information and actions, availability, and ability to respond 2. Accuracy: Correct information and actions 3. Personalization: Personal contact, personal relationships, and use of names 4. Professionalism: Attitude, discretion, appearance, language, honesty, follow-through and accountability 5. Courtesy: Politeness, listening, and kindness 6. Knowledge: Answers, ideas, and problem solving This is a part-time position working 20 hours per week. Evenings and weekends are required. ESSENTIAL FUNCTIONS: Circulation Services (30%): * Check-in/check-out * Managing reservation * Shelving using LC and NLM * Shelf reading * Maintaining a clean, safe environment for users * Handling cash transactions First Line Help Desk Support (45%): * Troubleshooting equipment * Troubleshooting network connectivity problems for users * Accurately gathering information relative to the problem being presented * Documenting issues accurately, with a high level of detail * Password and account maintenance Library Support Services (25%): * Providing support for library functions outside of circulation such as interlibrary loan and research support, and collection maintenance. About our ideal candidate MINIMUM QUALIFICATIONS Education * Minimum of High School Diploma. * Associate Degree in computer technology and/or a Certificate in Library Services preferred. Experience * Six months or more of work experience in a library, user support center or related service oriented environment. * Supervisory experience in a service-oriented position a plus. ESSENTIAL COMPETENCIES * Demonstrated aptitude for troubleshooting computer, software, and peripheral problems. * Demonstrated competency with both Microsoft and Mac operating systems. * Working knowledge of Microsoft Office applications. * Basic knowledge in the use of electronic databases and integrated library systems. * Competently gathers relevant information to think logically, strategically, and insightfully to make sound decisions. * Identify, diagnose, and resolve problems or user information needs. * Completes tasks with a high level of accuracy and attention to detail. * Confidently supervise others by providing clear direction and oversight. * Must be able to lift and move at least 20 pounds. * Must be, and remain, insurable for driving by the university's automobile insurance company without additional premiums. ESSENTIAL BEHAVIORS Employees are expected to present themselves professionally by demonstrating the following qualities at all times: * Approaches customer service with a user-centered focus. * Adjusts nimbly to handle multiple demands in a service environment with a varied activity pace. * Expresses self clearly, effectively, and compellingly in written, verbal, and nonverbal messages while listening effectively and asking appropriate questions. * Builds and maintains responsive, positive, effective relationships. * Accurately perceives others and the impact of one's own behavior to balance relationship and goal needs appropriately and positively in interactions. * Enthusiastically embraces opportunities to learn new skills and systems. * Approaches work with a sense of fun, humor and joy. * Strives to encourage and support co-workers as well as other members of the University community. * Works in a collaborative manner, fostering cooperation. * Self-motivated, with the ability to work with minimal supervision. About us Located in Fort Wayne, Indiana with a campus in Crown Point, Indiana, the University of Saint Francis is a private Catholic university enrolling 2,400 students. Rooted in the Catholic and Franciscan traditions of faith and reason, the University of Saint Francis engages a diverse community in learning, leadership and service. At the university, you will experience Franciscan values that encourage us to: * Reverence the unique dignity of each person * Encourage a trustful, prayerful community of learners * Serve one another, society and the Church * Foster peace and justice * Respect creation Go to https://ecampus.sf.edu/ICS/Employment.jnz to apply online.