1. Who you use 2. How happy you are with the service 3. What services you get from them (Collection Development, Shelf Ready Processing, etc.) Mark Mark Walters Director of Libraries Kalamazoo Valley Community College 6767 West O Avenue, PO Box 4070 Kalamazoo, MI 49003-4070 mwalters@kvcc.edu p: 269.488.4326 www.kvcc.edu Learner, Responsibility, Ideation, Restorative, Adaptability