I apologize for the previous message, I have brain fog this morning, and I was not clear about what topic the committee would like the speaker to address. The committee would like to have a speaker who can talk about dealing with difficult patrons. Joyce Betz Staff Development and Training Coordinator Jackson District Library 244 W. Michigan Ave. Jackson, MI 49201 517-788-4087 ext 1303 betzja@myjdl.com