Hello, Does any library who uses an online chat service have any recommendations for products/companies that have worked well for you? Our library system is looking into adding this as an additional virtual service. Appreciate any recommendations. Mark Grotelueschen Head of Reference Services Alice & Jack Wirt Public Library 500 Center Avenue Bay City, MI 48708 989-893-9566 ext.2212 mgrotelueschen@baycountylibrary.org