We submit patrons to Unique Management Systems only for lost materials that total more than $25. We bill items as lost when six weeks overdue, and submit accounts to UMS at ten weeks. Weekly submission of accounts are reported automatically by our ILS, and UMS shares those accounts with us the next day for review. Once a patron is submitted to UMS, it works the same as Dolores from Canton described. UMS also has a "small balances" program to remind people to pay their overdue fines down, but we've not implemented it, since the most important thing to us is getting materials back into circulation. Bruce A. MacDonald Assistant Director Peter White Public Library Marquette, Michigan On Mon, Nov 3, 2014 at 10:50 AM, Robert Chartrand < rchartr@cityofeastlansing.com> wrote:

Hello Everyone,

Quick question: what are your library's policies on sending patrons to a collection agency? How many fines must they owe and for what length of time? Do they only get sent when they have items checked out? That sort of thing.

Thank you in advance!

Robert Chartrand Circulation Supervisor East Lansing Public Library 517-351-2420 (Library) 517-319-6943 (Office)

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