MeLCat Request Drops
Are any other libraries having trouble with MeLCat requests being dropped from patron accounts? We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue? Thanks for your input, Thomas Moore Adult Services Librarian Delta Township District Library 5130 Davenport Dr. Lansing, MI 48917 517-321-4014 x603 tmoore@dtdl.org
We have had items returned as not requested but the paging slip shows it was truly requested. Also had a few patrons say their request was cancelled but not by them. From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Thomas Moore Sent: Thursday, October 02, 2014 11:25 AM To: michlib-l@mcls.org Subject: [Michlib-l] MeLCat Request Drops Are any other libraries having trouble with MeLCat requests being dropped from patron accounts? We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue? Thanks for your input, Thomas Moore Adult Services Librarian Delta Township District Library 5130 Davenport Dr. Lansing, MI 48917 517-321-4014 x603 tmoore@dtdl.org<mailto:tmoore@dtdl.org>
I have had that happen here in Lewiston twice. From: Palmer, Anne M Sent: Thursday, October 2, 2014 11:34 AM To: 'Thomas Moore' ; michlib-l@mcls.org Subject: Re: [Michlib-l] MeLCat Request Drops We have had items returned as not requested but the paging slip shows it was truly requested. Also had a few patrons say their request was cancelled but not by them. From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Thomas Moore Sent: Thursday, October 02, 2014 11:25 AM To: michlib-l@mcls.org Subject: [Michlib-l] MeLCat Request Drops Are any other libraries having trouble with MeLCat requests being dropped from patron accounts? We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue? Thanks for your input, Thomas Moore Adult Services Librarian Delta Township District Library 5130 Davenport Dr. Lansing, MI 48917 517-321-4014 x603 tmoore@dtdl.org -------------------------------------------------------------------------------- _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
I have had complaints from patrons on In Transit MeLCat items dropping from accounts, but have not been able to verify these reports at this time, so no help ticket has been submitted. These reports have happened in the last two weeks. We are an Innovative library, just FYI if that’s a factor in any system issues. I am copying this to the melcat listserv as well for wider responses. Thanks for starting this discussion, in case there is a larger system problem! Heather Goupil, MeLCat Coordinator Capital Area District Libraries - Administration 401 S. Capitol Avenue, Lansing, MI 48933 517-334-1531 | goupilh@cadl.org<mailto:goupilh@cadl.org> www.cadl.org<http://www.cadl.org/> | zv194 From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Thomas Moore Sent: Thursday, October 02, 2014 11:25 AM To: michlib-l@mcls.org Subject: [Michlib-l] MeLCat Request Drops Are any other libraries having trouble with MeLCat requests being dropped from patron accounts? We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue? Thanks for your input, Thomas Moore Adult Services Librarian Delta Township District Library 5130 Davenport Dr. Lansing, MI 48917 517-321-4014 x603 tmoore@dtdl.org<mailto:tmoore@dtdl.org>
My apologies if you have already considered this ... Have the patrons in question updated their emails on their MeL accounts? (MeL issues a default email and patrons need to change them to their personal emails.) If the lending library can not fulfill the request, an email is sent to the patron to let them know that the request will be canceled. If MeL doesn't have the patrons' email, then it could look like what you have described -- the request would "disappear" and the receiving library would have no notice because there was nothing for them to receive. Every time I have had a patron complaint about dropped or missing MeL requests, this has turned out to be the case. I hope this helps. Barb Dinan Plymouth Library
I have had complaints from patrons on In Transit MeLCat items dropping from accounts, but have not been able to verify these reports at this time, so no help ticket has been submitted. These reports have happened in the last two weeks. We are an Innovative library, just FYI if thatâs a factor in any system issues.
I am copying this to the melcat listserv as well for wider responses.
Thanks for starting this discussion, in case there is a larger system problem!
Heather Goupil, MeLCat Coordinator Capital Area District Libraries - Administration 401 S. Capitol Avenue, Lansing, MI 48933 517-334-1531 | goupilh@cadl.org<mailto:goupilh@cadl.org> www.cadl.org<http://www.cadl.org/> | zv194
From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Thomas Moore Sent: Thursday, October 02, 2014 11:25 AM To: michlib-l@mcls.org Subject: [Michlib-l] MeLCat Request Drops
Are any other libraries having trouble with MeLCat requests being dropped from patron accounts?
We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue?
Thanks for your input,
Thomas Moore Adult Services Librarian Delta Township District Library 5130 Davenport Dr. Lansing, MI 48917 517-321-4014 x603 tmoore@dtdl.org<mailto:tmoore@dtdl.org> _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
That has always been the case but the original email said "in transit" items. That is a whole other ballgame. Kelli Perkins Head of Reference Services Herrick District Library 300 S River Ave, Holland MI 49423 616.355.3718 kperkins@herrickdl.org Listening: "The Big Tiny" by Dee Williams Reading: "Grain Brain" by David Perlmutter ________________________________________ From: michlib-l-bounces@mcls.org <michlib-l-bounces@mcls.org> on behalf of Barbara Dinan <bdinan@plymouthlibrary.org> Sent: Thursday, October 02, 2014 1:54 PM To: Goupil,Heather Cc: melcat@mcls.org; michlib-l@mcls.org Subject: Re: [Michlib-l] MeLCat Request Drops My apologies if you have already considered this ... Have the patrons in question updated their emails on their MeL accounts? (MeL issues a default email and patrons need to change them to their personal emails.) If the lending library can not fulfill the request, an email is sent to the patron to let them know that the request will be canceled. If MeL doesn't have the patrons' email, then it could look like what you have described -- the request would "disappear" and the receiving library would have no notice because there was nothing for them to receive. Every time I have had a patron complaint about dropped or missing MeL requests, this has turned out to be the case. I hope this helps. Barb Dinan Plymouth Library
I have had complaints from patrons on In Transit MeLCat items dropping from accounts, but have not been able to verify these reports at this time, so no help ticket has been submitted. These reports have happened in the last two weeks. We are an Innovative library, just FYI if that’s a factor in any system issues.
I am copying this to the melcat listserv as well for wider responses.
Thanks for starting this discussion, in case there is a larger system problem!
Heather Goupil, MeLCat Coordinator Capital Area District Libraries - Administration 401 S. Capitol Avenue, Lansing, MI 48933 517-334-1531 | goupilh@cadl.org<mailto:goupilh@cadl.org> www.cadl.org<http://www.cadl.org/> | zv194
From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Thomas Moore Sent: Thursday, October 02, 2014 11:25 AM To: michlib-l@mcls.org Subject: [Michlib-l] MeLCat Request Drops
Are any other libraries having trouble with MeLCat requests being dropped from patron accounts?
We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue?
Thanks for your input,
Thomas Moore Adult Services Librarian Delta Township District Library 5130 Davenport Dr. Lansing, MI 48917 517-321-4014 x603 tmoore@dtdl.org<mailto:tmoore@dtdl.org> _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
The Default email actually is one that comes to me, and I have seen nothing coming into that address. Bill Bowman Head of Circulation / IT Manager Clarkston Independence District Library 248.625.2212 phone 248.625.8852 fax -----Original Message----- From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Barbara Dinan Sent: Thursday, October 02, 2014 1:54 PM To: Goupil,Heather Cc: melcat@mcls.org; michlib-l@mcls.org Subject: Re: [Michlib-l] MeLCat Request Drops My apologies if you have already considered this ... Have the patrons in question updated their emails on their MeL accounts? (MeL issues a default email and patrons need to change them to their personal emails.) If the lending library can not fulfill the request, an email is sent to the patron to let them know that the request will be canceled. If MeL doesn't have the patrons' email, then it could look like what you have described -- the request would "disappear" and the receiving library would have no notice because there was nothing for them to receive. Every time I have had a patron complaint about dropped or missing MeL requests, this has turned out to be the case. I hope this helps. Barb Dinan Plymouth Library
I have had complaints from patrons on In Transit MeLCat items dropping from accounts, but have not been able to verify these reports at this time, so no help ticket has been submitted. These reports have happened in the last two weeks. We are an Innovative library, just FYI if that’s a factor in any system issues.
I am copying this to the melcat listserv as well for wider responses.
Thanks for starting this discussion, in case there is a larger system problem!
Heather Goupil, MeLCat Coordinator Capital Area District Libraries - Administration 401 S. Capitol Avenue, Lansing, MI 48933 517-334-1531 | goupilh@cadl.org<mailto:goupilh@cadl.org> www.cadl.org<http://www.cadl.org/> | zv194
From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Thomas Moore Sent: Thursday, October 02, 2014 11:25 AM To: michlib-l@mcls.org Subject: [Michlib-l] MeLCat Request Drops
Are any other libraries having trouble with MeLCat requests being dropped from patron accounts?
We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue?
Thanks for your input,
Thomas Moore Adult Services Librarian Delta Township District Library 5130 Davenport Dr. Lansing, MI 48917 517-321-4014 x603 tmoore@dtdl.org<mailto:tmoore@dtdl.org> _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
Good Afternoon, I'm wondering about those cases of the Melcat InTransit request, aside from whether the patron gets an email or not. If it is InTransit status that means the lending library intended to send, did indeed check it out. If the book doesn't arrive at the borrowing library (if you aren't getting a bunch of books that have no matching request in the patron record) then this might be a symptom of books turning around in shipment. Book is InTransit, gets turned around and sent back to lender, lender checks it in and the request is gone from the Borrowing patron record. Could that be part of the problem? Susan Graff InterLibrary Services/Stacks Maintenance Michigan State University Libraries, 517-884-6459 -----Original Message----- From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Barbara Dinan Sent: Thursday, October 02, 2014 1:54 PM To: Goupil,Heather Cc: melcat@mcls.org; michlib-l@mcls.org Subject: Re: [Michlib-l] MeLCat Request Drops My apologies if you have already considered this ... Have the patrons in question updated their emails on their MeL accounts? (MeL issues a default email and patrons need to change them to their personal emails.) If the lending library can not fulfill the request, an email is sent to the patron to let them know that the request will be canceled. If MeL doesn't have the patrons' email, then it could look like what you have described -- the request would "disappear" and the receiving library would have no notice because there was nothing for them to receive. Every time I have had a patron complaint about dropped or missing MeL requests, this has turned out to be the case. I hope this helps. Barb Dinan Plymouth Library
I have had complaints from patrons on In Transit MeLCat items dropping from accounts, but have not been able to verify these reports at this time, so no help ticket has been submitted. These reports have happened in the last two weeks. We are an Innovative library, just FYI if that’s a factor in any system issues.
I am copying this to the melcat listserv as well for wider responses.
Thanks for starting this discussion, in case there is a larger system problem!
Heather Goupil, MeLCat Coordinator Capital Area District Libraries - Administration 401 S. Capitol Avenue, Lansing, MI 48933 517-334-1531 | goupilh@cadl.org<mailto:goupilh@cadl.org> www.cadl.org<http://www.cadl.org/> | zv194
From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Thomas Moore Sent: Thursday, October 02, 2014 11:25 AM To: michlib-l@mcls.org Subject: [Michlib-l] MeLCat Request Drops
Are any other libraries having trouble with MeLCat requests being dropped from patron accounts?
We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue?
Thanks for your input,
Thomas Moore Adult Services Librarian Delta Township District Library 5130 Davenport Dr. Lansing, MI 48917 517-321-4014 x603 tmoore@dtdl.org<mailto:tmoore@dtdl.org> _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l _______________________________________________ MeLCat mailing list MeLCat@mcls.org http://lists.mlcnet.org/mailman/listinfo/melcat
In our case, we ARE receiving books for our students that have no matching request in the patron record. The lending libraries ship the books, and by the time we receive them, the requests have dropped off the patron records. Judy ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Judy Dyki Library Director Cranbrook Academy of Art and Art Museum 39221 Woodward Avenue, Box 801 Bloomfield Hills, MI 48303-0801 248-645-3364 voice 248-645-3464 fax jdyki@cranbrook.edu -----Original Message----- From: melcat-bounces@mcls.org [mailto:melcat-bounces@mcls.org] On Behalf Of Graff, Susan Sent: Thursday, October 02, 2014 2:45 PM To: melcat@mcls.org; michlib-l@mcls.org Subject: Re: [Melcat] [Michlib-l] MeLCat Request Drops Good Afternoon, I'm wondering about those cases of the Melcat InTransit request, aside from whether the patron gets an email or not. If it is InTransit status that means the lending library intended to send, did indeed check it out. If the book doesn't arrive at the borrowing library (if you aren't getting a bunch of books that have no matching request in the patron record) then this might be a symptom of books turning around in shipment. Book is InTransit, gets turned around and sent back to lender, lender checks it in and the request is gone from the Borrowing patron record. Could that be part of the problem? Susan Graff InterLibrary Services/Stacks Maintenance Michigan State University Libraries, 517-884-6459 -----Original Message----- From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Barbara Dinan Sent: Thursday, October 02, 2014 1:54 PM To: Goupil,Heather Cc: melcat@mcls.org; michlib-l@mcls.org Subject: Re: [Michlib-l] MeLCat Request Drops My apologies if you have already considered this ... Have the patrons in question updated their emails on their MeL accounts? (MeL issues a default email and patrons need to change them to their personal emails.) If the lending library can not fulfill the request, an email is sent to the patron to let them know that the request will be canceled. If MeL doesn't have the patrons' email, then it could look like what you have described -- the request would "disappear" and the receiving library would have no notice because there was nothing for them to receive. Every time I have had a patron complaint about dropped or missing MeL requests, this has turned out to be the case. I hope this helps. Barb Dinan Plymouth Library
I have had complaints from patrons on In Transit MeLCat items dropping from accounts, but have not been able to verify these reports at this time, so no help ticket has been submitted. These reports have happened in the last two weeks. We are an Innovative library, just FYI if that’s a factor in any system issues.
I am copying this to the melcat listserv as well for wider responses.
Thanks for starting this discussion, in case there is a larger system problem!
Heather Goupil, MeLCat Coordinator Capital Area District Libraries - Administration 401 S. Capitol Avenue, Lansing, MI 48933 517-334-1531 | goupilh@cadl.org<mailto:goupilh@cadl.org> www.cadl.org<http://www.cadl.org/> | zv194
From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Thomas Moore Sent: Thursday, October 02, 2014 11:25 AM To: michlib-l@mcls.org Subject: [Michlib-l] MeLCat Request Drops
Are any other libraries having trouble with MeLCat requests being dropped from patron accounts?
We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue?
Thanks for your input,
Thomas Moore Adult Services Librarian Delta Township District Library 5130 Davenport Dr. Lansing, MI 48917 517-321-4014 x603 tmoore@dtdl.org<mailto:tmoore@dtdl.org> _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
participants (9)
-
Barbara Dinan -
Bill Bowman -
Goupil,Heather -
Graff, Susan -
Judy Dyki -
Kelli Perkins -
Lewiston Library -
Palmer, Anne M -
Thomas Moore