Hi all - We're looking for someone to talk about handling "problem patrons" or about customer service in libraries at the TLN Spring Workshop in May. If you have a speaker to recommend or you're interested in speaking yourself, please contact me off-list at connolls@btpl.org<mailto:connolls@btpl.org>. Thank you! Shayna Shayna Connolly Adult Services Librarian Bloomfield Township Public Library 1099 Lone Pine Road Bloomfield Twp., MI 48302 248-642-5800 ext. 118