POSITION: Information Technology Support Specialist II. Full-time (35 hours per week) QUALIFICATIONS: - Degree in a relevant field or a combination of relevant education and experience - In-depth knowledge of computer hardware, software, and networks - Excellent communication skills and positive public service commitment - Experience with helpdesk and technical support work - Demonstrated ability to troubleshoot equipment, systems, and software - Experience teaching others how to use and troubleshoot technology - Project management experience - Experience providing IT services in a public library setting is highly desirable RESPONSIBILITIES: - Responsible for system-wide network equipment, including the servers, workstations, peripherals, software, etc. - Provides system administration and maintenance for Windows-based multi-server environment (DNS, DHCP, file sharing, active directory, etc.) - Responsible for upgrades, maintenance and troubleshooting of software and hardware - Maintains integrity of the system using appropriate security measures - Creates, updates, and maintains inventory records for all software and hardware - Contributes to a positive working environment and organizational unity by courteously, positively, and proactively communicating with colleagues, supervisors, and library patrons See: https://wblib.org/wp-content/uploads/2025/01/Job-Description-IT-Support-Spec... for additional information regarding qualifications and responsibilities. WAGES & BENEFITS: $52,143 - $74,365 per year, depending on qualifications Medical with prescription, dental, optical, disability and life insurance coverage; defined contribution plan; additional voluntary deferred compensation plan; employee assistance plan; vacation; holiday; personal and sick leave. APPLICATION: Applications due Friday, January 31, 2025. Interviews will take place February 10-21. Anticipated start date is late March or early April. Cover letter, resume, online application form, and three professional work-related references. Submit online at https://wblib.org/about/employment-volunteering/ Jeff Crocker Associate Library Director