Greetings! The November free webinar list is now up and ready. Please check out all of the wonderful offerings at http://www.webjunction.org/news/webjunction/free-november-webinars-for-libra.... Highlights include: November 10 High School Diplomas @ the Public Library (Library Journal)<http://lj.libraryjournal.com/category/webcasts/> Our panelists will share why they chose the program and what it's meant in terms of community partnerships, exposure, demonstrating outcomes, etc. They will also give insight into the day-to-day program operations, share best practices and tell a tale or two about how this program has benefitted the lives of their COHS students and graduates. November 15 FREE virtual conference Planning and Digitizing Yesterday to Preserve it for Tomorrow<http://newprairiepress.org/cpndam/> November 15-16 7 Steps to Deliver Better Customer Experiences (Harvard Business Review)<https://hbr.org/webinars> Using seven key steps, brand-building expert Denise Lee Yohn helps companies design and deliver dramatically improved experiences by using a customer experience architecture. This framework enables companies to deliver optimal experiences to different customer segments. To learn about a proven, practical tool for transforming your organization's customer experience, join Denise Lee Yohn and HBR on November 15. Evette M. Atkin Continuing Education Coordinator Library of Michigan atkine@michigan.gov<mailto:atkine@michigan.gov> 517.373.3746