Position: Support Services Supervisor, Permanent Part-time Reports To: Head of Support Services Job Duties: * Assists Department Head in supervising the Support Services Department and staff and in developing policies and procedures; assists with hiring, training and supervising of Clerks and Shelvers, including staff evaluations, scheduling, and timecards. Schedules and maintains appropriate staffing levels within Support Services. * Performs all duties assigned in the ILS Module accurately and efficiently; problem solves patron and catalog issues; assists staff with problem solving; assists Library patrons while employing the Library's and City of Novi's customer service principles. * Performs workroom duties and other tasks as assigned, including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds, returns, and other materials from delivery; material processing and maintenance; troubleshooting and maintenance operations of the AST System; and registering cash, check, and credit card transactions. * Adapts and responds to multiple priorities, interruptions and demands; communicates effectively with patrons, co-workers, and professional colleagues; resolves problem situations and collaborates across departments in a positive manner. * Retains knowledge and stays up-to-date on current Library policies and procedures. * Responsible for the overall orderliness of the Library's collections, display areas, and department areas. Supervises the opening and closing procedures for the Support Services Department. * Seeks professional continuing education, both organized and casual, with an air toward keeping services current and appropriate for the patrons. * Assists, as assigned, with department volunteers; ordering of supplies and managing budget; processing mail; monitoring and posting information on public bulletin boards; making public address announcements as needed. * Assists, as assigned, to supervise and perform Outreach Service duties. Prepares and delivers materials to various senior and homebound facilities utilizing the Library vehicle; loads, unloads materials from carts. * Assists, as assigned, to perform acquisitions duties, cataloging, MARC record maintenance, materials processing, and processing of ILL and MeLCat materials. * Performs other duties as assigned. Job Requirements: * High school diploma or equivalent required; Bachelor's Degree preferred. * One year supervisory experience required. * Knowledge of alphabetical, numerical and decimal systems of arrangement. * Proficient in MS Office, Internet browsers, and other computer related technology. * Ability to take direction willingly and easily adaptable to change. * Enthusiastic, positive, friendly and approachable. * Strong attention to customer service. * Strong obligation to confidentiality. * Strong organizational skills and attention to detail. * Strong verbal, written, and interpersonal communication skills. * Physical mobility, vision, hearing, and manual dexterity essential. * Maintain physical condition necessary for sitting, standing, bending, and/or walking for extended periods of time; stooping; crouching; reaching; carrying books or boxes of books; pushing book carts; seeing; keyboarding; using the telephone; lifting, pushing, pulling or carrying objects weighing up to 50 pounds; push or pull with wheeled cart up to 500 pounds; operating assigned equipment; picking up litter; spreading ice melt. * Evening, weekend, and some holiday hours are required. Hours: 19 hours per week * Sunday, 11 a.m. - 6 p.m. * Monday, 3 p.m. - 9 p.m. * Tuesday, 3 p.m. - 9 p.m. Salary: $12.73 per hour Benefits: None Application: * Resume, cover letter and application required * Available at www.novilibrary.org<http://www.novilibrary.org>/libraryemployment.htm * Send to: Marcia Dominick, Administrative Assistant Novi Public Library 45255 W. Ten Mile Rd. Novi, MI 48375 * E-mail: mdominick@novilibrary.org<mailto:mdominick@novilibrary.org> Deadline: Tuesday, April 26, 2016 Regards, Marcia Dominick [Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: New Logo 1 inch rgb for web]Marcia Dominick | Administrative Assistant Novi Public Library |45255 West Ten Mile Road | Novi, MI 48375 Phone 248-869-7211|Fax 248-349-6520 www.novilibrary.org<http://www.novilibrary.org/> Inform. Inspire. Include.