Hello -- Wondering if any of you would be willing to share your customer service policy with us? We are thinking of revamping ours. Thank you! -- Shane Stewart Circulation Supervisor Chesterfield Township Library 50560 Patricia Ave. Chesterfield, MI 48051 Phone: 586-598-4900 Fax: 586-598-7900 E-mail: shanestewart@chelibrary.org