Good afternoon all, I'm curious to learn what other libraries are doing regarding assisting patrons with the millions of different technology devices. I'm sure we are not the only library to have people coming in with MP3 players, ipods, cellular phones, trail cameras, Garmin's, tom-toms......... (the list could go on and on and on) all looking for help in downloading or updating software on these devices. We find the majority of our community who have these "devices" do not have computers at home. Which also means they are not active with email (which also is a problem with a number of devices who want to connect to their users) If they have an email they can't remember the login information to access it. We have 14 public access workstations that we make available to our community. Our public workstations are locked down pretty tight. Some people consider them "personal computers" available to the public but they really are not personal computers. They are workstations designed for public use. I would really be interested to learn what other libraries are doing to deal with this challenge. Do any libraries have a policy on what devices can be used on their public workstations? If you allow devices to be connected to a workstations, what are they? Your input would be appreciated!! Thanks Sheila Sheila M. Bissonnette, MLIS Library Director Pere Marquette District Library & Harrison District Library Pere Marquette District Library Harrison District Library 185 E. 4th Street 105 E. Main Street Clare, MI 48617 P.O. Box 380 www.pmdl.org<http://www.pmdl.org/> Harrison, MI 48625 www.harrisondistrictlibrary.org<www.harrisondistrictlibrary.org%20> Phone: (989) 386-7576 ext 4 Phone: (989) 539-6711 Fax: (989) 386-3576 Fax: (989) 539-6301 Cell: (989) 878-0450 [PMDLLogoSign] [Description: hdlsign]
I tell our patrons that they are welcome to plug in any USB device they have. Our machines aren't locked up so tight that they won't at least try to recognize a USB device. If it works, great. If not, they are out of luck. Most cameras, MP3 players and phones represent themselves as USB storage devices so it works a lot of the time. Mark Ehle Computer Support Librarian Willard Library Battle Creek, MI ----- Original Message ----- From: "Sheila Bissonnette" <SBissonnette@cityofclare.org> To: michlib-l@mail.mcls.org Sent: Wednesday, October 2, 2013 4:49:11 PM Subject: [Michlib-l] technology devices Good afternoon all, I’m curious to learn what other libraries are doing regarding assisting patrons with the millions of different technology devices. I’m sure we are not the only library to have people coming in with MP3 players, ipods, cellular phones, trail cameras, Garmin’s, tom-toms……… (the list could go on and on and on) all looking for help in downloading or updating software on these devices. We find the majority of our community who have these “devices” do not have computers at home. Which also means they are not active with email (which also is a problem with a number of devices who want to connect to their users) If they have an email they can’t remember the login information to access it. We have 14 public access workstations that we make available to our community. Our public workstations are locked down pretty tight. Some people consider them “personal computers” available to the public but they really are not personal computers. They are workstations designed for public use. I would really be interested to learn what other libraries are doing to deal with this challenge. Do any libraries have a policy on what devices can be used on their public workstations? If you allow devices to be connected to a workstations, what are they? Your input would be appreciated!! Thanks Sheila Sheila M. Bissonnette, MLIS Library Director Pere Marquette District Library & Harrison District Library Pere Marquette District Library Harrison District Library 185 E. 4 th Street 105 E. Main Street Clare, MI 48617 P.O. Box 380 www.pmdl.org Harrison, MI 48625 www.harrisondistrictlibrary.org Phone: (989) 386-7576 ext 4 Phone: (989) 539-6711 Fax: (989) 386-3576 Fax: (989) 539-6301 Cell: (989) 878-0450 PMDLLogoSignDescription: hdlsign _______________________________________________ Michlib-l mailing list Michlib-l@lists.mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
We take this same approach, too. Think of it not so much as making policy about what devices can or can't be connected, but what any connected device is or is not allowed to do...act like a storage device=fine; run an executable=not fine. So, to be a little more specific, if the 'upgrade' involved downloading a file and copying it over to a GPS device for example, that might work just fine. But if it involves downloading a file, then double clicking it to run an installer that will then upgrade an attached device, that won't work. The problem with this kind of answer is the blank stare from people who really have no idea what they are doing. They might be better off working with a local computer shop because they need that level of support and from your description have no interest or inclination to maintain their own computer and accounts that the world seems to expect today. I sympathize, but it can't be wished away. _____________________________________ Sheryl Cormicle Knox, Technology Director Capital Area District Libraries – Administration 401 S. Capitol Avenue, Lansing, MI 48901-7919 517-367-6347 | knoxs@cadl.org cadl.org -----Original Message----- From: michlib-l-bounces@mail.mcls.org [mailto:michlib-l-bounces@mail.mcls.org] On Behalf Of Mark Ehle Sent: Wednesday, October 02, 2013 5:58 PM To: Sheila Bissonnette Cc: michlib-l@mail.mcls.org Subject: Re: [Michlib-l] technology devices I tell our patrons that they are welcome to plug in any USB device they have. Our machines aren't locked up so tight that they won't at least try to recognize a USB device. If it works, great. If not, they are out of luck. Most cameras, MP3 players and phones represent themselves as USB storage devices so it works a lot of the time. Mark Ehle Computer Support Librarian Willard Library Battle Creek, MI ----- Original Message ----- From: "Sheila Bissonnette" <SBissonnette@cityofclare.org> To: michlib-l@mail.mcls.org Sent: Wednesday, October 2, 2013 4:49:11 PM Subject: [Michlib-l] technology devices Good afternoon all, I’m curious to learn what other libraries are doing regarding assisting patrons with the millions of different technology devices. I’m sure we are not the only library to have people coming in with MP3 players, ipods, cellular phones, trail cameras, Garmin’s, tom-toms……… (the list could go on and on and on) all looking for help in downloading or updating software on these devices. We find the majority of our community who have these “devices” do not have computers at home. Which also means they are not active with email (which also is a problem with a number of devices who want to connect to their users) If they have an email they can’t remember the login information to access it. We have 14 public access workstations that we make available to our community. Our public workstations are locked down pretty tight. Some people consider them “personal computers” available to the public but they really are not personal computers. They are workstations designed for public use. I would really be interested to learn what other libraries are doing to deal with this challenge. Do any libraries have a policy on what devices can be used on their public workstations? If you allow devices to be connected to a workstations, what are they? Your input would be appreciated!! Thanks Sheila Sheila M. Bissonnette, MLIS Library Director Pere Marquette District Library & Harrison District Library Pere Marquette District Library Harrison District Library 185 E. 4 th Street 105 E. Main Street Clare, MI 48617 P.O. Box 380 www.pmdl.org Harrison, MI 48625 www.harrisondistrictlibrary.org Phone: (989) 386-7576 ext 4 Phone: (989) 539-6711 Fax: (989) 386-3576 Fax: (989) 539-6301 Cell: (989) 878-0450 PMDLLogoSignDescription: hdlsign _______________________________________________ Michlib-l mailing list Michlib-l@lists.mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
At Troy, we function in the same way. Our computer security is not tight. It refreshes each machine on reboot. So whatever a user does that the security allows and that does not demand a reboot, we allow. Cameras, music players, ereaders -- most things can be plugged in. If a user does not have an email address or does not remember an email address, we strongly encourage him or her to make a new one. Our staff assists in this process. This is where it is up to us to do some education. If someone absolutely refuses to make an email address, we have a bank of institutional ones that we have created -- tpltechnology@gmail, @hotmail, @yahoo, etc. -- that we use when we work with the public. Phillip Kwik Assistant Director Troy Public Library -----Original Message----- From: michlib-l-bounces@mail.mcls.org [mailto:michlib-l-bounces@mail.mcls.org] On Behalf Of Knox,Sheryl Cormicle Sent: Thursday, October 03, 2013 9:18 AM To: Sheila Bissonnette Cc: michlib-l@mail.mcls.org Subject: Re: [Michlib-l] technology devices We take this same approach, too. Think of it not so much as making policy about what devices can or can't be connected, but what any connected device is or is not allowed to do...act like a storage device=fine; run an executable=not fine. So, to be a little more specific, if the 'upgrade' involved downloading a file and copying it over to a GPS device for example, that might work just fine. But if it involves downloading a file, then double clicking it to run an installer that will then upgrade an attached device, that won't work. The problem with this kind of answer is the blank stare from people who really have no idea what they are doing. They might be better off working with a local computer shop because they need that level of support and from your description have no interest or inclination to maintain their own computer and accounts that the world seems to expect today. I sympathize, but it can't be wished away. _____________________________________ Sheryl Cormicle Knox, Technology Director Capital Area District Libraries – Administration 401 S. Capitol Avenue, Lansing, MI 48901-7919 517-367-6347 | knoxs@cadl.org cadl.org -----Original Message----- From: michlib-l-bounces@mail.mcls.org [mailto:michlib-l-bounces@mail.mcls.org] On Behalf Of Mark Ehle Sent: Wednesday, October 02, 2013 5:58 PM To: Sheila Bissonnette Cc: michlib-l@mail.mcls.org Subject: Re: [Michlib-l] technology devices I tell our patrons that they are welcome to plug in any USB device they have. Our machines aren't locked up so tight that they won't at least try to recognize a USB device. If it works, great. If not, they are out of luck. Most cameras, MP3 players and phones represent themselves as USB storage devices so it works a lot of the time. Mark Ehle Computer Support Librarian Willard Library Battle Creek, MI ----- Original Message ----- From: "Sheila Bissonnette" <SBissonnette@cityofclare.org> To: michlib-l@mail.mcls.org Sent: Wednesday, October 2, 2013 4:49:11 PM Subject: [Michlib-l] technology devices Good afternoon all, I’m curious to learn what other libraries are doing regarding assisting patrons with the millions of different technology devices. I’m sure we are not the only library to have people coming in with MP3 players, ipods, cellular phones, trail cameras, Garmin’s, tom-toms……… (the list could go on and on and on) all looking for help in downloading or updating software on these devices. We find the majority of our community who have these “devices” do not have computers at home. Which also means they are not active with email (which also is a problem with a number of devices who want to connect to their users) If they have an email they can’t remember the login information to access it. We have 14 public access workstations that we make available to our community. Our public workstations are locked down pretty tight. Some people consider them “personal computers” available to the public but they really are not personal computers. They are workstations designed for public use. I would really be interested to learn what other libraries are doing to deal with this challenge. Do any libraries have a policy on what devices can be used on their public workstations? If you allow devices to be connected to a workstations, what are they? Your input would be appreciated!! Thanks Sheila Sheila M. Bissonnette, MLIS Library Director Pere Marquette District Library & Harrison District Library Pere Marquette District Library Harrison District Library 185 E. 4 th Street 105 E. Main Street Clare, MI 48617 P.O. Box 380 www.pmdl.org Harrison, MI 48625 www.harrisondistrictlibrary.org Phone: (989) 386-7576 ext 4 Phone: (989) 539-6711 Fax: (989) 386-3576 Fax: (989) 539-6301 Cell: (989) 878-0450 PMDLLogoSignDescription: hdlsign _______________________________________________ Michlib-l mailing list Michlib-l@lists.mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l _______________________________________________ Michlib-l mailing list Michlib-l@lists.mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
Our computers also won't allow software to be downloaded to our computers. So if it doesn't require an executable file, they probably can do it. If the items requires an email address, we help them create one. We help them as much as time constraints/work flow allows. Janelle On Thu, Oct 3, 2013 at 10:20 AM, Phillip J Kwik <KwikPJ@troymi.gov> wrote:
At Troy, we function in the same way. Our computer security is not tight. It refreshes each machine on reboot. So whatever a user does that the security allows and that does not demand a reboot, we allow. Cameras, music players, ereaders -- most things can be plugged in.
If a user does not have an email address or does not remember an email address, we strongly encourage him or her to make a new one. Our staff assists in this process. This is where it is up to us to do some education. If someone absolutely refuses to make an email address, we have a bank of institutional ones that we have created -- tpltechnology@gmail, @hotmail, @yahoo, etc. -- that we use when we work with the public.
Phillip Kwik Assistant Director Troy Public Library
-----Original Message----- From: michlib-l-bounces@mail.mcls.org [mailto: michlib-l-bounces@mail.mcls.org] On Behalf Of Knox,Sheryl Cormicle Sent: Thursday, October 03, 2013 9:18 AM To: Sheila Bissonnette Cc: michlib-l@mail.mcls.org Subject: Re: [Michlib-l] technology devices
We take this same approach, too. Think of it not so much as making policy about what devices can or can't be connected, but what any connected device is or is not allowed to do...act like a storage device=fine; run an executable=not fine. So, to be a little more specific, if the 'upgrade' involved downloading a file and copying it over to a GPS device for example, that might work just fine. But if it involves downloading a file, then double clicking it to run an installer that will then upgrade an attached device, that won't work.
The problem with this kind of answer is the blank stare from people who really have no idea what they are doing. They might be better off working with a local computer shop because they need that level of support and from your description have no interest or inclination to maintain their own computer and accounts that the world seems to expect today. I sympathize, but it can't be wished away.
_____________________________________ Sheryl Cormicle Knox, Technology Director Capital Area District Libraries - Administration 401 S. Capitol Avenue, Lansing, MI 48901-7919 517-367-6347 | knoxs@cadl.org cadl.org
-----Original Message----- From: michlib-l-bounces@mail.mcls.org [mailto: michlib-l-bounces@mail.mcls.org] On Behalf Of Mark Ehle Sent: Wednesday, October 02, 2013 5:58 PM To: Sheila Bissonnette Cc: michlib-l@mail.mcls.org Subject: Re: [Michlib-l] technology devices
I tell our patrons that they are welcome to plug in any USB device they have. Our machines aren't locked up so tight that they won't at least try to recognize a USB device. If it works, great. If not, they are out of luck. Most cameras, MP3 players and phones represent themselves as USB storage devices so it works a lot of the time.
Mark Ehle Computer Support Librarian Willard Library Battle Creek, MI
----- Original Message ----- From: "Sheila Bissonnette" <SBissonnette@cityofclare.org> To: michlib-l@mail.mcls.org Sent: Wednesday, October 2, 2013 4:49:11 PM Subject: [Michlib-l] technology devices
Good afternoon all,
I'm curious to learn what other libraries are doing regarding assisting patrons with the millions of different technology devices. I'm sure we are not the only library to have people coming in with MP3 players, ipods, cellular phones, trail cameras, Garmin's, tom-toms......... (the list could go on and on and on) all looking for help in downloading or updating software on these devices.
We find the majority of our community who have these "devices" do not have computers at home. Which also means they are not active with email (which also is a problem with a number of devices who want to connect to their users) If they have an email they can't remember the login information to access it.
We have 14 public access workstations that we make available to our community. Our public workstations are locked down pretty tight. Some people consider them "personal computers" available to the public but they really are not personal computers. They are workstations designed for public use.
I would really be interested to learn what other libraries are doing to deal with this challenge. Do any libraries have a policy on what devices can be used on their public workstations? If you allow devices to be connected to a workstations, what are they?
Your input would be appreciated!!
Thanks
Sheila
Sheila M. Bissonnette, MLIS
Library Director
Pere Marquette District Library & Harrison District Library
Pere Marquette District Library Harrison District Library
185 E. 4 th Street 105 E. Main Street
Clare, MI 48617 P.O. Box 380
www.pmdl.org Harrison, MI 48625
www.harrisondistrictlibrary.org
Phone: (989) 386-7576 ext 4 Phone: (989) 539-6711
Fax: (989) 386-3576 Fax: (989) 539-6301
Cell: (989) 878-0450
PMDLLogoSignDescription: hdlsign
_______________________________________________ Michlib-l mailing list Michlib-l@lists.mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
_______________________________________________ Michlib-l mailing list Michlib-l@lists.mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
_______________________________________________ Michlib-l mailing list Michlib-l@lists.mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
-- Janelle C. Martin Fiction Department Head Lapeer District Library Marguerite deAngeli Branch 810-664-6971 ext 3218 jmartin@lib.lapeer.org "A house without books is like a room without windows." -- Horace Mann <http://www.goodreads.com/author/show/279932.Horace_Mann>
We allow USB devices as long as the device does not attempt to load any kind of executable (software program). The computer settings do no allow the .exe files so no staff intervention is required, except to explain why. Deborah Shepherd Assistant Technology Coordinator Southfield Public Library 248 796-4351 dshepherd@sfldlib.org
Sheila Bissonnette <SBissonnette@cityofclare.org> Wednesday, October 02, 2013 4:49 PM >>>
Good afternoon all, I’m curious to learn what other libraries are doing regarding assisting patrons with the millions of different technology devices. I’m sure we are not the only library to have people coming in with MP3 players, ipods, cellular phones, trail cameras, Garmin’s, tom-toms……… (the list could go on and on and on) all looking for help in downloading or updating software on these devices. We find the majority of our community who have these “devices” do not have computers at home. Which also means they are not active with email (which also is a problem with a number of devices who want to connect to their users) If they have an email they can’t remember the login information to access it. We have 14 public access workstations that we make available to our community. Our public workstations are locked down pretty tight. Some people consider them “personal computers” available to the public but they really are not personal computers. They are workstations designed for public use. I would really be interested to learn what other libraries are doing to deal with this challenge. Do any libraries have a policy on what devices can be used on their public workstations? If you allow devices to be connected to a workstations, what are they? Your input would be appreciated!! Thanks Sheila Sheila M. Bissonnette, MLIS Library Director Pere Marquette District Library & Harrison District Library Pere Marquette District Library Harrison District Library 185 E. 4th Street 105 E. Main Street Clare, MI 48617 P.O. Box 380 www.pmdl.org Harrison, MI 48625 www.harrisondistrictlibrary.org Phone: (989) 386-7576 ext 4 Phone: (989) 539-6711 Fax: (989) 386-3576 Fax: (989) 539-6301 Cell: (989) 878-0450
participants (6)
-
Deborah Shepherd -
Janelle Martin -
Knox,Sheryl Cormicle -
Mark Ehle -
Phillip J Kwik -
Sheila Bissonnette