I am curious if you're saying one of the 4 rubber grip wheels has slipped out of place or if you're referring to the two grey ones on the outer edge? If it's one of the 4 white ones and it didn't entirely bust off, you should just be able to slide it back. I assume this is not one of the wheel those and you are saying the outer wheel has a problem? I unfortunately would say that if Cricut customer service wasn't able to offer you help on replace/repair you are likely out of luck with the specific machine, probably even more so if it is one of the older Explore Airs. Their customer service is top notch and seem to go above and beyond each time. Their machines only have a warranty for one year, but usually I think they would just send you a replacement. I would struggle to suggest a place for it to be repaired, but if anything I suppose one of those places that do laptops/tablets/phones would be your best bet. The drawback with that is they might not know the anatomy of those machines and how to properly take it apart to put it all back together. I hope all the best! If you don't use the machine too often, I tend to see them on FB marketplace often. :) Best, [sigemail] From: Michlib-l <michlib-l-bounces@mcls.org> On Behalf Of Anna Merritt via Michlib-l Sent: Wednesday, September 18, 2024 11:46 AM To: michlib-l@mcls.org Subject: [Michlib-l] Cricut Repair? Hello All, This is a question for those libraries with Makerspaces, specifically Cricut machines. We have a Cricut we use internally. One of the wheels that pulls the paper into the machine has slipped out of place. The machine needs to be taken apart to put the piece back (maybe even needing a new piece). However, I am not sure what type of business might repair a machine like this... The Cricut website proved to not be helpful. Have any other libraries needed their Cricuts repaired? If so, where do you take them? The machine is only a few years old and we don't use it more than a few times per year, so I'd hate to have to get a new one for a simple repair. Thanks! Anna Merritt (she/her) Assistant Director / Adult Programmer / Interloan Specialist Richland Community Library 8951 Park Street Richland, MI 49083 (269) 629-9085 ZV283 https://www.richlandlibrary.org/ -- This message has been scanned for viruses and dangerous content by E.F.A. Project<http://www.efa-project.org>, and is believed to be clean. CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. CONFIDENTIALITY NOTICE: This communication and any attachments may contain confidential and privileged information for the use of the designated recipient named above. If you are not the designated recipient, an employee, or agent responsible for delivering this message to the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution, or copying of it or its contents is strictly prohibited. If you receive this communication in error, please destroy all copies of this communication and any attachments and notify the sender immediately via phone, fax, or electronic mail. Thank you.