Greetings all,

The Niche Staff Skills Academy from the Library of Michigan has seen an increase in users of well over 100% in the past month. It’s catching on!

• We’ve expanded Disaster Preparedness resources including four courses from the Pioneer Library System. If you need COVID-specific information, please see the links below:

We Are Open During COVID-19: Serving Your Community Via Your Website

· Featuring Tracy Logan-Walker, Cadillac-Wexford Public Library and Laurie Golden, Canton Public Library

Re-opening Lives Academy

· A growing, national COVID-19 specific resource set for library staff

• Want to see some of the more popular micro-learning courses? Check these out:

• De-escalation - Recognizing and Responding to Tense Situations
• De-Escalation - Skills and Practice
• Cataloging (from the Pioneer Library System) [30 Mins.]
• How To Handle Angry Customers
• Customer Service Strategies
• Customer Service

*Courses do require that you set up a free account. After that, you may take as many courses as you like.

The Library of Michigan also features the MeL eResources Learning Academy with courses specific to MeL materials. Learn how to use eBooks, LearningExpress Library, NoveList, and more. Courses generally do not exceed 15 minutes to complete.

Have a great day.

Sonya Schryer Norris

Library Consultant

Library of Michigan

Michigan Department of Education

517-335-1498

Norriss2@michigan.gov

https://michigan.gov/libraryofmichigan

https://mel.org

http://michlibrary.org

I am on temporary lay-off status on Mondays only from May 18 – July 20.

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