Good Friday Afternoon, all! I have a quick question about patrons who don't return items. I've changed how we do overdues here at Seville Township Library, opting for emailing and phone calls as opposed to letters, in an effort to reduce paper usage. For the most part, it's been effective. Since taking the director role here, there's been a big reduction of overdue items--and we've gotten a lot of super overdue materials back! However, there are a few patrons who keep giving me excuses, or just ignore my attempts to contact them. In particular, one patron has outstanding fines for some DVDs and has juveniles under his account who have long-overdue materials. I have tried to call, email, and send letters, but to no avail. Is there anything I can do to get my books back, or should I throw in the towel and order new ones? Thanks! *Justine Peterson* Library Director Seville Twp Library Riverdale, MI 48877 P: 989.833.7776 seville.michlibrary.org